Sometimes, you may not be able to access secure websites. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can access a secure website. If you are still unable to access secure sites, continue using the suggested solutions until the problem is fixed.

You will need to know the version of the Microsoft operating system and the web browser installed on your computer.


Clear cache on a web browser

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you've visited. These stored files can be helpful to access information faster the next time you visit the same site. But, these files can also jam your computer's disk space once too many have been stored. Learn how to clear the cache on your web browser.

Temporarily disable a firewall or configure McAfee

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service.

You can temporarily disable your firewall and check whether you are able to connect to the internet. To learn how to disable the firewall, read our help article Disable third-party firewall software.

Configure security and cookie settings on your browser

To configure the security and cookie settings on your browser, follow the instructions given in the help article Restore security settings and enable cookie settings on browser.

Ensure that Java scripting and cookies are enabled

To enable JavaScript and cookies, follow the instructions given in our help article Enable cookies and JavaScript.

Reset web settings

If you've installed multiple web browsers and receiving the error message, some of your browser settings may have changed; however, you can reset your web settings without changing the settings of other browsers on your computer.

Please visit our help article Reset web settings and select your browser version to learn how to set your web setting to default.

Power cycle the computer, modem and home network equipment

Restart your computer and all connectivity-related hardware components to ensure that they respond correctly. To learn how to do so, refer to our help article Power cycle your computer modem and/or router using Windows.

Turn off pop-up blocking on Windows XP SP2

Note: If you are not running Windows XP on your computer, please skip this solution.

To turn off pop-up blocking in Internet Explorer on Windows XP SP 2:

1. Click Start, and then click Control Panel.

Note: If Control Panel is set to Classic View, skip to step 3.

2. Click the Network and Internet Connections icon.

3. Click the Internet Options icon.

4. Click the Privacy tab.

5. Under Pop-up Blocker, uncheck the Block pop-ups box, and then click OK.

Repair the network stack list using NetShell

One of the components of the internet connection on your computer is a built-in set of instructions called TCP/IP (Transmission Control Protocol/Internet Protocol). TCP/IP can sometimes become damaged or corrupted. If you can't access websites in spite of trying all the above solutions, we suspect TCP/IP to be the cause of the issue.

TCP/IP is a core component of Windows and you cannot remove the TCP/IP stack; however, you can reset TCP/IP to its original state by using the NetShell utility.

Click the link corresponding to the version of Windows installed on your computer to learn how to repair the network stack.

Run Windows Disk Cleanup utility

Disk Cleanup helps you free up space on your hard drive. It searches your drive for the temporary internet cache and unnecessary program files that you can safely delete. You can direct Disk Cleanup to delete some or all of these files.

Please click the link corresponding to the version of Windows installed on your computer for instructions on how to delete files using Disk Cleanup.

Disable the pop-up blocking software

Another possible solution to this issue is to disable your pop-up blocking software. Alternatively, you could add the website to the "white list" of domains accepted by your pop-up blocker software. If you are unsure of how to disable your pop-up blocking software or to add a domain to the"white list," please contact the vendor of your pop-up blocking software for assistance or simply refer to the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.