If you are unable to send emails or getting an image challenge when trying to send emails using the AOL Desktop Software, try the solutions given below. After trying the first solution, check whether you can send emails. If you are still unable to send emails, continue trying the suggested solutions until the problem is resolved.

Note: Emails saved in the Saved on My PC folder will be not be accessible through AOL.com.

Solutions

Restart your computer

If you haven't recently restarted your computer or you don't restart your computer very often, we recommend that you restart the computer. Restarting the computer clears the internal memory (RAM) and often resolves many issues.

For instructions, please read our online help article Restart the computer.

Try sending email using a web browser

If you're having trouble sending mail using the AOL Desktop Software, see if you can send mail using a web browser(Chrome, Internet Explorer, FireFox, etc.).

Open your web browser and go to mail.aol.com. Sign in and see if you can send mail using the web version of AOL Mail. If you are able to sign in and send mail using a web browser, then the issue is most likely with your AOL Desktop Software. To fix the problem with your AOL Desktop Software, please visit our help article AOL Desktop Software: Troubleshooting.

Note:If you aren't able to sign in, it may be an issue with your password. Please change your password at account.aol.com. To learn more about changing your password, please visit our help article Account Management: Managing your AOL Password.

Troubleshoot the AOL Desktop Software

If you can send mail using a web browser, but not through the AOL Desktop Software, please visit our AOL Desktop Software: Troubleshooting help article to fix the problem.

Connection problems

If you're having trouble connecting to the internet, please visit our troubleshooting help articles: