Your device manager is blank?! Yikes. Let's get that fixed for you ASAP.

First off, this problem is most likely caused by malware installed on your computer. Malware refers to a malicious program or file that might've be installed on your computer (without you knowing!) after using a peer-to-peer network, visiting an infected website or downloading a seemingly harmless file from the internet.

This issue is not caused by AOL software, but we'll be more than happy to help you reconnect to the internet. To prevent something like this from happening again, we recommend that you take full advantage of AOL's online safety tools. For more information about these tools, please go to AOL Keyword: Safety or visit

Below you'll find solutions to resolve the issue. After trying the first one, check to see if you can sign on to the AOL service. If you can't, continue using the suggested solutions until the problem is fixed.



Run the AOL connfix file

As of December 5, 2005, an automatic update (AOL connfix) was sent to all AOL members. If you have the fix already installed on your computer, you can simply run it from the C: drive. If you don't have it installed, you'll need to download and install the update on your computer. Please click one of the options below to jump to the corresponding set of directions:

Run the fix from the C: drive

1. On the desktop, double-click the My Computer icon.
2. Double-click the Local Disk (C:) drive.
3. Double-click the aolconnfix.exe icon.
Note: A box containing the words "Please wait" will appear. The box will automatically close once the repair is complete.
4. Once the repair is completed, click OK to restart your computer.

Download the fix

1. Go to
2. Click Click to Download.
3. Click Save.
4. Click the Save In drop-down menu and then select Desktop from the list.
5. Click Save.


Uninstall the ContextPlus application

ContextPlus is a specific type of malware that could have potentially been installed on your computer without you knowing. Please follow the steps below to remove it:

Uninstall the ContextPlus application in Windows Vista

1. Click Start and then click Control Panel.
2. Click the Programs icon.
Note: If Control Panel is set to Classic View, skip this step.
3. Double-click the Programs and Features icon.
4. Click ContextPlus and then click Uninstall/Change.
5. In the User Account Control window, click Continue and then follow the onscreen instructions to uninstall the ContextPlus application.

Uninstall the ContextPlus application in Windows XP/2000/Me/98

1. Open the Windows Control Panel.

  • If you are using Windows XP, click Start, and then click Control Panel.
  • If you are using Windows 2000/98/Me, click Start, select Settings and then click Control Panel.

2. Double-click the Add or Remove Programs or Add/Remove Programs icon.
3. Click ContextPlus and then click Change/Remove or Add/Remove.
4. Follow the onscreen instructions to uninstall the ContextPlus application.



Contact your computer manufacturer

If you've tried all of the above steps and you're still having issues, then we're stumped. Sorry!

The best step to take next is to contact your computer manufacturer. They should be able to help you out or at least point you in the right direction. If your computer is no longer under warranty, you should try a local computer repair shop for further assistance. Let the computer manufacturer or technician know that you can't connect through your network, and then ask them to check the following (these items have been known to cause problems with connections):

  • Out of date or corrupted modem drivers
  • Remote access configuration issues
  • Firewall configuration issues
  • Operating system updates
  • Operating system problems
  • Application conflicts
  • Low resources

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