Before you get started, you’ll need to determine which browser version you have.
Enable Java applet scripting and cookies
Enabling Java applet scripting and cookies may help you resolve the issue. To learn how to enable the scripting and cookies, visit our help article Enable Java applet scripting and cookies.
Clear cookies, cache, history and footprints
Reset web settings
If you've installed multiple web browsers your settings may have changed; however, you can reset your browser to its default settings. The homepage, the search pages and the default browser will be reset without changing the settings of the other browsers on your computer. Please visit our help article Reset web settings to know how to reset your web settings.
Download Java Virtual Machine
Some programs require Java to function properly. If you have trouble accessing your web sites, installing the latest Java Virtual Machine can help resolve this issue. Check out our online help article for instructions on how to Download and install the latest Java Virtual Machine.