WebUtil is a standalone utility designed to help correct connectivity and browser issues. It is compatible with Windows 7, 8, Vista, XP, 2000, Me and 98. WebUtil supports the AOL Desktop Software using both dial-up and broadband connections. WebUtil restores system settings and helps fix issues with webpages, the internet and the AOL Desktop Software. Please exit all AOL applications before running this program.

Note: If the operating system on your computer is Windows 98 or Me, you may be prompted for the Windows CD to rebuild some of the necessary files. Please have the Windows CD ready prior to starting these steps.

Depending on the version of AOL Connectivity Service (ACS) that you are using, click the appropriate link given below for instructions on how to run this program.

To run WebUtil on ACS 4 and 3:

1. Open AOL Sytem Information.

  • If you are using Windows 8, on the Windows taskbar, right-click the AOL icon, and then click System Information. If prompted by the User Account Control, click Yes.

    System Information

  • If you are using Windows 7 or Vista, click Start. In the Search box, type "system." Ensure that AOL System Information is highlighted, and then press the Enter key on your keyboard. If prompted by the User Account Control window, click Yes or Continue. The AOL System Information 2.0 window appears, displaying the details of your computer.

    AOL System Information

Note: If no window appears, check the Windows taskbar for a flashing tab. If a flashing tab is displayed on the Windows taskbar, click the flashing tab. The User Account Control window will now appear. Click Yes. Now, the AOL System Information window will appear.

Windows taskbar

  • If you are using Windows XP, Me, 2000 or 98, click Start and select Run. In the Run window, type "sinf" and then click OK.

    run file

Note: You can open AOL System Information 2.0 alternatively through Windows System Tray.

system information

3. Click the Utilities tab.


4. Under Network, next to WebUtil, click Open.


5. Click Yes or OK for the new settings to take effect.

AOL WebUtil

6. Click X to close all open windows.

To run WebUtil on ACS 2 and 1:

1. Go to http://www.aolcdn.com/aolhelp/webutil.exe.

2. The File Download window will appear. Click Run.

Run file download

3. Click Run again to conduct a system check.

Run software

4. Click OK. You will not see any changes on your computer screen. Close all open applications, and then start the AOL Desktop Software.

AOL WebUtil

5. Click X to close all open windows.