Before you begin, you’ll need to know the version of the web browser and operating system you’re using. Check out our help articles How do I find the version of my web browser? and Determining your version of Microsoft Windows.

Uninstalling AOL OnePoint

Uninstalling AOL OnePoint from Windows 7

To uninstall AOL OnePoint:

1. Click on the Windows flag (Windows Vista/7) in the lower, left corner of the computer screen.

2. Click Control Panel.

3. Click Programs and Features (Vista/Windows 7).

4. In the Programs list, find the AOL OnePoint software, highlight it, and click to Uninstall.

5. If you plan to re-install your AOL OnePoint, select Yes when you see the screen that says Save secure password file? If you don't plan to re-install your AOL OnePoint, click No.

6. An optional Uninstall Survey will open.

7. Restart your computer -- shutting down and restarting the computer finishes the removal process.


Uninstalling AOL OnePoint through the Cleaner Tool

To uninstall AOL Onepoint follow the steps below:

1. Open the link: http://aolhelp.whiteskyservices.com/support on a browser.

2. Click Download our Cleaner Tool at the lower-right of the page.

 

3. When you are prompted for a file download Save the file on to your system.

 

Note: You need to close all your open browsers to complete the uninstallation process. It is suggested that you complete your work on the open browsers and close them.

4. Open the file from the location you have saved it at.

5. Click Run.

 

6. When you are prompted for a confirmation to remove all aspects of AOL Onepoint click Yes.

 

That's it. The tool will uninstall AOL OnePoint and display a message on the screen once it is done.