Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

Before you begin, you’ll need to know the version of the web browser and operating system you’re using. Check out our help articles How do I find the version of my web browser? and Determining your version of Microsoft Windows.

Select a heading below to learn how to install or uninstall AOL OnePoint

Installing AOL OnePoint

Installing AOL OnePoint using Internet Explorer 9

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. When prompted to download AOL OnePoint from the yellow file download bar located at the bottom of your screen slick the Run button to automatically start the download.

5. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

6. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

7. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

8. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


 

Installing AOL OnePoint using Google Chrome

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. If prompted by Chrome to keep your AOL OnePoint download, click the Keep button displayed in the lower left corner of your browser.

5. Chrome will display the download progress in the lower left corner of your browser. To start the install process, click the AOL OnePoint icon displayed in the lower left corner.

6. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

7. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

8. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

9. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


Installing AOL OnePoint using Firefox

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. When prompted to download AOL OnePoint click the Save File button to save the file to your computer.

5. Firefox will present a dialog showing you the progress of your download.

6. Once the download has been completed, in the Downloads dialog highlight the aolonepoint.exe entry and double-click to initiate the install process.

7. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

8. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

9. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

10. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


Installing AOL OnePoint on Windows 7

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. Click the Run button to automatically start the AOL OnePoint download and install process.

5. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

6. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

7. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

8. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


 

Installing AOL OnePoint using Google Chrome on Windows XP

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. If prompted by Chrome to keep your AOL OnePoint download, click the Keep button displayed in the lower left corner of your browser.

5. Chrome will display the download progress in the lower left corner of your browser. To start the install process, click the AOL OnePoint icon displayed in the lower left corner.

6. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

7. Click Run.

8. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

9. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

10. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


Installing AOL OnePoint using Firefox on Windows XP

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. When prompted to download AOL OnePoint click the Save File button to save the file to your computer.

5. Firefox will present a dialog showing you the progress of your download.

6. Once the download has been completed, in the Downloads dialog highlight the aolonepoint.exe entry and double-click to initiate the install process.

7. Click the Yes button if prompted by Windows for permission to allow AOL OnePoint to update your computer.

8. Click Run.

9. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

10. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

11. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


Installing AOL OnePoint using Internet Explorer on Windows XP

Certain AOL Advantage Plans are eligible for AOL OnePoint. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com.

To install AOL OnePoint:

1. Log in to mybenefits.aol.com.

2. Under your benefits, find AOL OnePoint and click Download Now.

3. Click the Download Now button to start your AOL OnePoint installation.

4. Click the Run button to automatically start the AOL OnePoint download and install process.

5. While downloading AOL OnePoint, Windows XP will display a download progress status dialog.

6. Click the Run button when prompted by Internet Explorer to allow AOL OnePoint to install.

7. Click the I Agree button to accept the AOL OnePoint End User License Agreement.

8. Click the Install button to start the process of installing AOL OnePoint program files to your computer.

9. Continue to follow the installer's onscreen instructions. When prompted, create your "secret" AOL OnePoint security PIN. To securely create one-click access to a financial or other account, click the Add Financial Account or Add Other Account link and follow the instructions provided.


Uninstalling AOL OnePoint

Uninstalling AOL OnePoint from Windows 7 or Windows XP

To uninstall AOL OnePoint:

1. Click on Start (Windows XP) or the Windows flag (Windows Vista/7) in the lower, left corner of the computer screen.

2. Click Control Panel.

3. Click Add or Remove Software (Windows XP), or Programs and Features (Vista/Windows 7).

4. In the Programs list, find the AOL OnePoint software, highlight it, and click to Uninstall.

5. If you plan to re-install your AOL OnePoint, select Yes when you see the screen that says Save secure password file? If you don't plan to re-install your AOL OnePoint, click No.

6. An optional Uninstall Survey will open.

7. Restart your computer -- shutting down and restarting the computer finishes the removal process.

If you are having problems removing your software, chat with a support technician by visiting onepoint.aol.com/support/Chat.aspx.


Uninstalling AOL OnePoint through the Cleaner Tool

To uninstall AOL Onepoint follow the steps below:

1. Open the link: http://aolhelp.whiteskyservices.com/support on a browser.

2. Click Download our Cleaner Tool at the lower-right of the page.

 

3. When you are prompted for a file download Save the file on to your system.

 

Note: You need to close all your open browsers to complete the uninstallation process. It is suggested that you complete your work on the open browsers and close them.

4. Open the file from the location you have saved it at.

5. Click Run.

 

6. When you are prompted for a confirmation to remove all aspects of AOL Onepoint click Yes.

 

That's it. The tool will uninstall AOL Onepoint and display a message on the screen once it is done.