If you receive the message "An error has occurred in the script on this page," try the solutions below in the order they’re listed.

Before you begin, you’ll need to determine the browser version you are using.

Clear cookies, cache, history and footprints

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster but can also clog your computer’s disk space. These temporary files and cookies can sometimes cause the message “An error has occurred in the script on this page.” Your history list can be a similar concern. The longer the period of time you specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list. To learn how to clear your cookies, cache, history and footprints, please visit our help article Clear cookies, cache, history and footprints.

Reset web settings

If you've installed multiple web browsers and are getting the error message, some of your browser settings may have changed. You can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.

Enable Java applet scripting and cookies

Enabling Java applet scripting and cookies may help you resolve the issue. For instructions, refer to our help article Enable Java applet scripting and cookies.

Run Windows Update

Microsoft often releases patches (small bits of code) that fix security holes and help protect your computer. By running Windows Update and installing these security patches, you can help protect your computer. Refer to our help article Run the Windows Update utility to learn how.