You will also need to know the version of AOL Connectivity Service (ACS) that your AOL software uses to connect to the internet.
Reset web settings
If you've installed multiple web browsers and are receiving the error message, some of your browser settings may have changed; however, you can reset your web settings without changing the settings of the other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.
Note: If you’re using the AOL Desktop Software, you can rebuild the AOL Adapter to resolve this issue. AOL Adapter connects the AOL Desktop Software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the internet. You can fix the damage by rebuilding AOL Adapter. Please click on the version of ACS installed on your computer to learn how to rebuild AOL Adapter.