If you have attempted to make a purchase and received the following error message, please make sure the Username you have signed in with is a Master, Designated Master or General Username. You can view your status by signing in to Parental Controls. All other Usernames are ineligible to make purchases.

If you feel your Username status should be changed, please speak with the Master or Designated Username on the account. The Master and Designated Master are the only Usernames able to view and edit parental control settings.