IMPORTANT: If you are experiencing browsing issues on the AOL Desktop using Windows XP, please upgrade to the latest version of the AOL Desktop Software.

If you're receiving a 'Whoops' error message, attempt the solutions given below to resolve your problem. After trying the first solution check if you are able to browse without any errors. If the issue persists continue using the suggested solutions until the problem is fixed.

Solutions

Install the latest Java update

1. Visit www.java.com/en/download.

2. Click Free Java Download.

Free java download

3. Click Agree and Start Free Download. If prompted, click Run.

agree and start free download

4. On the Open File - Security Warning window, click Run.

run file

5. On the Java Setup - Welcome screen, click Install. Java will then install to your computer.

Java install

6. Continue browsing the internet as you were before. If you experience the Whoops error message again, try the next solution.

Update Adobe Flash Player

1. Visit get.adobe.com/flashplayer/.

visit website

2. Click Download Now.

install flash player

3. On the File Download - Security Warning window, click Run.

run file

4. On the AOLBrowser - Security Warning window, click Run.

run this software

5. The Adobe Flash Player Installer will run. When it completes, click Finish.

finish running installer

6. Your Adobe Flash Player is now updated. Continue browsing the internet as you were before. If you're still having issues, please continue to the next solution.

Clear cookies, cache and history

Sometimes you may experience the Whoops error message because of corrupted information in your browser. To clear out your browser, please see Clear cookies, cache, history and footprints in your browser. If clearing your cookies, cache, and browser history does not work, please continue on to the next solution.

Uninstall and reinstall AOL Desktop Software

If none of the above solutions have worked you will have to uninstall and reinstall the AOL Desktop Software to resolve the issue. Click the links below to know how you can uninstall and reinstall the AOL Desktop Software.