Important: AOL Screen Name is now known as AOL Username. You may still see Screen Name at some places as we are in the process of changing it across AOL. Please bear with us.
If you’re unable to see images on webpages, try the solutions listed below to resolve the issue.
For starters, you’ll need to know the versions of Microsoft Windows, web browser and AOL Desktop Software installed on your computer. Then try each solution below until you’re able to view images on the internet again.
- Clear cache, cookies, history and footprints
- Reset web settings
- Disable QuickTime task from loading at startup
- Restore browser security settings to default
- Deactivate graphic compression
- Ensure that AOL Parental Controls settings are appropriate
- Disable proxy server
- Download and install the latest Java Virtual Machine
- Enable Java applet scripting and cookies
- Turn on the Internet Explorer Show Pictures option
- Download and install Adobe Flash Player
- Contact your computer manufacturer
Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue that you are currently experiencing. Your history list can also be a similar concern. The longer the period of time you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.
The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints in your browser to learn how.
If you have installed multiple web browsers on your computer some of your settings may have changed; however, you can reset your browser to its default state. Please visit our help article Reset web settings to learn how.
You may have to disable QuickTime task from loading at startup for webpage images to display properly.
Note: If you're using any operating system other than Windows 7/Vista/XP, skip to the next solution.
Please click the link corresponding to the version of Windows installed on your computer for instructions on how to disable QuickTime task from loading at startup.
Note: If you are using a browser other than Internet Explorer, skip this solution.
By resetting Internet Explorer settings, you return the browser to its default state. This is useful for troubleshooting problems that might be caused by settings that were changed after installation of the browser. For instructions on how to reset the settings, refer to our help article Reset browser security settings to default level.
Graphic compression improves the time taken to download an image but deteriorates image quality. You can improve image quality by deactivating graphic compression, but the deactivation may increase the time taken to download images.
Please choose the version of the AOL software installed on your computer for instructions on how to deactivate graphic compression.
- AOL 9.6, AOL 9.5, AOL 9.1, or AOL 9.0 VR
- AOL 9.0 Security Edition
- AOL 9.0 Optimized SE/LE
- AOL 9.0 Optimized
- AOL 8.0
Note: Sign on with your master Username. Only master Usernames can access the Parental Controls feature.
2. Click the Username whose Parental Controls you wish to check.
3. Check whether the appropriate age category is selected under Settings for [Username]. If the appropriate age category is not selected, choose the age category that you would like to set by clicking it, and then click Save. When prompted, click OK.
Note: You can't change the age category of master Usernames.
4. Verify or modify any of the given settings (Web Browsing Controls, Instant Messaging Controls, email Controls, Chat Room Controls or Time Limits) by clicking their respective links.
5. Go through the settings and select the levels of access that you would like to allow (if the levels of access aren't set appropriately).
6. Click Save.
7. Click OK.
Disabling the proxy server may help you resolve this issue. For instructions, refer to our online help article Disable proxy server.
Some programs require Java to function properly. If you have trouble accessing websites, installing the latest Java Virtual Machine can help you resolve this issue. Refer to our online help article for instructions on how to download and install the latest Java Virtual Machine.
Enabling Java applet scripting and cookies may help you resolve the issue. Refer to our online help article Enable Java applet scripting and cookies to learn how.
1. Open Internet Explorer.
2. Click the Tools menu, and then click Internet Options.
3. Click the Advanced tab.
4. Scroll down to the Multimedia section, check the box next to Show pictures, and then click OK.
Flash is a media format that encompasses various graphics and animations. It is used across the web and is often embedded in various webpages. Flash Player allows you to view Flash media applications and grants you access to various animations and interactive games. For instructions to download and install the latest version of Adobe Flash Player, please refer to our online help article Download and install Flash Player You may also go to the Adobe webpage and follow the on-screen prompts to download and install Adobe Flash Player.
If you have determined that the issue isn’t caused by the AOL software, we recommend you contact your computer manufacturer -- or, if your computer is no longer under warranty, a local computer repair shop or technician -- for further assistance. Let the computer manufacturer or technician know about the issue. Team AOL uses many programs to deliver content to your computer, and these programs should function efficiently. All software programs are highly dependent on the computer's operating system and other applications to work properly. One of the following programs or applications may be the cause of the issue:
- You operating system
- A media players
- A text editor and text viewer
- Microsoft Internet Explorer and other web browsers