If you have attempted to purchase a product and received the following message, please view your list of active subscriptions to verify the product hasn’t already been purchased.


If a Username on an account attempts to purchase a product that is already owned or similar to a product already owned by any other username on the account, the user will have the option to opt out of the purchase or to continue on and make an additional purchase of the product.

Below are additional messages users will encounter if attempting to purchase a subscription for which the account is already eligible.