Verizon recently acquired AOL and is excited to provide its customers the benefits of AOL Mail including unlimited storage, email attachments up to 25 MB, advanced spam filters and virus protection! To learn more, review the FAQs below.

FAQs

Why is Verizon providing me with an AOL Mail account?

Verizon is teaming up with AOL to provide its verizon.net email customers with AOL Mail, an enhanced email experience. Here are just a few of the benefits you’ll get with AOL Mail:

  • Much more storage space for your email
  • Advanced spam filters
  • Virus protection
  • Email attachments up to 25MB
  • Send texts and instant messages right from your inbox
  • Easily manage your email anywhere with the highly rated AOL app
To learn more visit the AOL Mail for Verizon Customers Help page.

What is included with my free verizon.net AOL Mail account?

You get advanced spam filters, virus protection, email attachments up to 25MB, the ability to send texts and instant messages right from your inbox and more! To learn more visit the AOL Mail Help page.

How much does this cost?

Your verizon.net email will be moved to AOL at no charge.

Will the change to my email account impact my other services?

No, this change will have no impact to your Internet, Fios TV, and/or phone service. We are only moving your verizon.net email account.

How long do I continue to get free technical support for email through AOL?

AOL will provide free technical support for issues related specifically to email for 90 days after your verizon.net email is moved to AOL.

How do I contact AOL for email support?

Visit the AOL Mail help page for more information about the features and benefits of AOL Mail, mail settings, troubleshooting and more. As a free AOL Mail customer, you can also contact AOL using the Email Support Form with any questions about your email.

How do I get support for my Verizon account or services?

For information about support, please visit www.verizon.com/support/residential/index.htm. For additional support, download Verizon’s In-Home agent .

Will my email address change?

No. Verizon and AOL have partnered to ensure your verizon.net email address will not change. You will use your verizon.net email address, including @verizon.net, as your username for AOL Mail.

Will my password change?

When you register with AOL Mail, you will be prompted to create a new password for your account. This new password will be used to log in to your new AOL Mail account.

What will happen to my verizon.net email if I do not complete the basic AOL registration to move my email to AOL?

If you haven't migrated your verizon.net email to AOL Mail before April 1, 2016, you will still have 6 months to migrate your email if you remember your password. Unfortunately, there is no way to recover the password if you haven't migrated your email by April 1st.

I used my verizon.net email to register for Flickr, Yahoo Groups and/or Yahoo Finance. Will I continue to have access to those services once my verizon.net mail moves to AOL Mail?

If you use your verizon.net account to access Flickr, you must update your login ID to another Yahoo account. This action MUST be taken BEFORE you receive the notification that it is time to make the move to AOL Mail or you will lose access to your Flickr account and stored photos/videos. You can complete this process at http://aol.it/flickr.

If you use your verizon.net account to access other Yahoo services, such as Yahoo Finance or Groups, you will no longer have access to those accounts. You must use an existing or new Yahoo account to use those services in the future. It is a good idea to take a screen shot or print out any information you want to retain before you migrate your verizon.net account to AOL Mail. Then you can mirror that information within your new Yahoo account.

Do I need to update my settings if I am using an email application such as Outlook, Thunderbird or the mail app on my mobile device?

If you previously accessed your mail on the Verizon platform...
you do not need to change your settings. However, you will need to change your password when you register with AOL. Then you need to update your password in the settings of your email application.

Note: Check the settings of your email application to make sure that you entered your full email address as the username. Example: john.doe@verizon.net
 

If you previously accessed your mail on the Yahoo platform...
you need to change your settings to use email applications such as Outlook, Thunderbird or the email app on your mobile device to access AOL Mail. Please follow the steps in the help article, How do I use other email applications to send and receive my AOL Mail?

Will I need to update my folders, contact list or calendar once my email is moved to AOL?

If you previously accessed your mail on the Verizon platform...
we will move your folders, contact list and calendar. They will be available as soon as you complete the simple AOL registration process.

If you previously accessed your mail on the Yahoo platform...
your folders and contacts will be moved to AOL Mail once you complete the simple AOL registration process. We will make every attempt to move your calendar data to your new AOL Mail account; however, there may be rare cases where we are unable to do so.

When I access my verizon.net account through Yahoo, I have access to multiple calendars. What will happen to these calendars when I move to AOL Mail?

The data from each of your calendars will be moved to AOL and treated as custom calendars. The primary calendar within AOL mail will be empty until you add data. You can access these calendars by clicking the Calendar icon on the toolbar on the left side of the page. Then select the calendar you want to view from the Calendar drop down menu at the top of the page.

Please note that we will make every attempt to move your calendar data to your new AOL Mail account; however, there may be rare cases where we are unable to do so.

Why don't the events I create appear on my calendar?

All new events default to the primary calendar within AOL Mail. If you would like to add an event to a custom calendar, you must select that calendar when creating the event. 

What will happen to my verizon.net email sub-accounts?

If you previously accessed your mail on the Verizon platform, each verizon.net email sub-account will be treated as a primary email account and will enjoy all the benefits of free AOL Mail, including virus protection, advanced spam filters and more.

Because each sub-account is treated as a separate primary account, they will be moved to AOL Mail separately and may not be eligible to move at the same time.

If I aggregated or combined other email accounts, such as Hotmail or Gmail, into my Verizon.net account at Yahoo, will I be able to access them in AOL Mail?

Only your Verizon.net email will be accessible at mail.aol.com or in the AOL app. If you would like to combine multiple email addresses into one inbox, you might consider using AOL's Alto Mail mobile app. You can download the Alto mobile app in the Google Play or Apple App Store.

Do I need to back up my email before it gets moved to AOL?

No. We will move all of your verizon.net messages, folders and contacts to AOL so you will have all of your content as soon as you register and accept the AOL Terms of Service. If you use an email application, like Outlook, your email is automatically backed up with a copy stored to your PC.

How will I know when my email is being moved over to AOL? How do I start the process?

We will let you know when it’s time to move your email account. When you check your verizon.net email from the Verizon or Yahoo portals, you’ll see a message from us with simple instructions. Once you register with AOL, you will have access to your verizon.net email, folders and contacts on mail.aol.com.

Once I sign up for AOL Mail, is there a delay in receiving my email?

If you previously accessed your mail on the Verizon platform...
we will take care of moving your email account ahead of time. Then once you register with AOL you will have immediate access to your up-to-date email, folders, calendars and contacts on mail.aol.com.

If you previously accessed your mail on the Yahoo platform...
your email will be moved to AOL Mail in real-time after you complete the registration. The amount of time it will take for your email to transfer depends on the amount of data in your account. You will receive a confirmation email once all of your data has been moved and is accessible at mail.aol.com.

How do I access and log in to AOL Mail after my email becomes available on AOL.com?

Simply visit mail.aol.com. You can also download the AOL app from Google Play, Apple App Store or Amazon to check your email on the go. You will use your verizon.net email address, including @verizon.net, as your user name for AOL Mail. When you sign in to your AOL Mail, you should use the password that you created during the AOL Mail registration process.

Does AOL have a mobile email app?

Yep. The AOL app is available in the Google Play Store, App Store on Apple, and Amazon. To learn more visit the AOL Mail: Mobile Mail help article.

In Verizon Mail I was able to send mail from any domain, such as gte.net, bellatlantic.net, banet.net, banet.verizon.net, without signing in to those email accounts. Can I still do that within AOL Mail?

In AOL Mail, you can only send email from the addresses associated with your Verizon account.  In order to send email from other domains, such as those above, you will need to connect directly to those providers to send email from their domains. Another option is to use AOL’s Alto Mail mobile app which will allow you to aggregate multiple email accounts and access them all in one place with a single sign on. You can download the Alto mobile app in the Google Play or Apple App Store.

TROUBLESHOOTING MIGRATION & AOL REGISTRATION

Why is the Submit button greyed out after I complete the registration form?

If the submit button is greyed out, ensure that you have entered your phone number using the correct format. You should include only the 10 digits of your phone number, including the area code. Do not put a 1 before the phone number and do not use any hyphens between the numbers.

What is my username or screen name when I log in to AOL Mail?

Your username or screen name to log in to AOL Mail is your full verizon.net email address, including @verizon.net. This may be different from how you entered your user name for Verizon Mail.

What is my password when I log in to AOL Mail?

When you sign in to your AOL Mail, you should use the password that you created during the AOL Mail registration process. This will replace the password you previously to access your verizon.net email.

TROUBLESHOOTING AOL MAIL

What do I do if I need help with my AOL Mail?

You can review help articles related to troubleshooting AOL Mail on the AOL Mail Help page. If you need further assistance, please review the options on AOL’s Get Support page.