To learn more, review the FAQs below.

FAQs

I did not migrate my @Verizon.net email address to AOL or extract my data. (Contacts, Calendar information). What can I do?

Customers no longer have the option to keep their verizon.net email address or extract their data to another service provider. All verizon.net email, calendar and address book content that was not migrated to AOL or a third party email provider before December 5, 2017 has been deleted from our systems.

Why has Verizon left the email business?

Over the years we've realized that there are more capable email platforms out there. As a result, we made a decision to get out of the email business, and focus our energies in providing you with the best in Internet and TV experiences.

I am having problems signing into AOL with my @verizon.net email address.

Be sure and use your full verizon.net email address, including @verizon.net, as your user name for AOL Mail when signing in, e.g., username@verizon.net.

I am having problems signing into Yahoo with my @verizon.net email address.

You will need to use your full Verizon.net email address, including @verizon.net, as your user name for Yahoo Mail when signing in.

Who should I contact if I need help with my email? (forgotten passwords, lockouts, user names, settings & all other email related questions)

AOL mail - If you currently access your verizon.net email through AOL, please visit AOL Mail help page.

Yahoo Mail – If you currently access your verizon.net email through Yahoo, please visit https://help.yahoo.com/kb/verizon/mail-for-desktop.

All other email providers – (Gmail, Windows Live Mail, Yahoo ) Please contact your email provider for additional email support.

For all other providers, please visit their email support pages.

Does the change to my email account impact my other Verizon services?

No, this change does not impact to your Internet, Fios TV, and/or phone service.

Does AOL have a mobile email app?

When it comes to getting your AOL Mail on your mobile device you have the AOL app. To learn more visit the Verizon Move to AOL Mail: Using the AOL App help article.

Can I use a third party email program such as Outlook or Thunderbird, to access my verizon.net email with AOL Mail?

Yes, you can use a third party email program such as Outlook or Thunderbird to access your verizon.net email with AOL Mail.

If you previously used a third party program to access your mail, you simply need to update your password to the one you created when you registered with AOL Mail. To update your password settings, follow the instructions in the help article titled, Verizon Move to AOL Mail: Updating your third party email program or mobile device with your new account information (POP3).

If you would like to use an email client with your new AOL Mail account and you ARE NOT currently using an email client configured with POP3, follow the steps in the help article titled, Verizon Move to AOL Mail: Setting up your new AOL account in a third party email program or mobile device (IMAP).