To learn more, review the FAQs below.

FAQs

Why is Verizon providing me with an AOL Mail account?

Starting February 2017, Verizon will no longer provide verizon.net email service. Instead they will focus on providing their internet, TV and phone customers the best experience possible. Verizon has teamed up with AOL to provide verizon.net email customers with AOL Mail, an enhanced email experience.

Have you received notification from another company regarding Verizon leaving the email business?

Over the next several weeks we’ll be notifying all customers who have a Verizon Email address that we’re preparing to leave the email business; however not all customers will be notified at the same time. All customers will be given two options on how to handle their email going forward, including the ability to keep their verizon.net email address. Each customer will be provided their own date and timeline to take action to ensure their access to email is not interrupted. Other than this change, no other Verizon services will be impacted.

When will my account migrate?

Over the next several weeks Verizon will be preparing to leave the email business. Each customer will be asked to make a decision in the coming weeks. Verizon will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message when you log into your email from webmail.verizon.com indicating “Email service notice”. Click on “Keep verizon.net email address” or “Use any other email provider” to complete the setup. There will be no action to take until you receive an email service notice from Verizon.

What is included with my free verizon.net AOL Mail account?

Here are just a few of the benefits you’ll get with AOL Mail:

  • Much more storage space for your email
  • Advanced spam filters
  • Virus protection
  • Email attachments up to 25MB
  • An easy way to manage your email anywhere with the highly rated AOL app
To learn more visit the AOL Mail for Verizon Customers Help page.

How much does this cost?

Your verizon.net email will be moved to AOL at no charge.

Will my email address and password change?

You will use your verizon.net email address, including @verizon.net, as your user name for AOL Mail.

When you register with AOL Mail, you will be prompted to create a new password for your account. This new password will be used to log in to your new AOL Mail account. Your Verizon password will stay the same and will not be impacted by this change.

What will happen to my verizon.net email sub-accounts?

All sub-accounts or email addresses associated with your Verizon account will receive a separate email notification, so please ensure that you sign in to each email address to start the migration process.

What will happen if I have email aliases created on my verizon.net email account?

All aliases associated with your verizon.net email will be moved to AOL. You will be able to send mail to and receive email from your primary verizon.net email and any of its aliases.

When you register for AOL Mail you will need to pick one email address to use to log into your email with AOL. Then once you log in, use the drop down in the To: field to select the alias you would like to use to send the specific email.

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Will the change to my email account impact my other Verizon services?

No, this change will have no impact to your Internet, Fios TV, and/or phone service.

Do I need to back up my verizon.net email before it gets moved to AOL?

If you choose to move to AOL, we will move all of your verizon.net emails, folders, and contacts to AOL for you. You will have all of your content as soon as you register and accept the AOL Terms of Service.

What will happen if I decide to take no action to move my verizon.net email?

If you do not take action to move your verizon.net email in the 30 day period after your notification, you will no longer be able to send or receive email using your verizon.net email address. In addition, you will lose access to your current contacts, calendar(s) and email. After 180 days of inactivity, Verizon will delete your account. Doing so helps Verizon reduce their server storage needs and electrical consumption.

How do I start the process of moving my verizon.net email address to AOL Mail?

When it is time for you to move your verizon.net mail to AOL Mail, you will be notified by an email from Verizon and messaging on webmail.verizon.com. Select Option 1 in the email or on webmail to begin the AOL Mail registration process. Once you register with AOL, you will have access to your verizon.net email, folders and contacts on mail.aol.com. This video shows just how simple the process is!

What email address do I use to log in to AOL Mail?

You will use your verizon.net email address, including @verizon.net, as your user name for AOL Mail.

How will I know if my account was successfully migrated to AOL Mail?

You will receive a confirmation email from AOL after registering your verizon.net email account with AOL Mail.

Once I sign up for AOL Mail, is there a delay in receiving my email?

If you have a large amount of data stored in your account, it could take several hours for all of your information to become visible in AOL Mail. In the meantime, we will capture all emails sent to your account so you don’t miss a message.

Can I still access and use my email on the Verizon site while it is getting moved over to AOL?

No, you will not be able to check your email on webmail.verizon.com while it is in the process of moving from Verizon to AOL.

How do I access and log in to AOL Mail after my email becomes available on AOL.com?

Visit mail.aol.com to log in to AOL Mail. You can also download the AOL app or the Alto for Mobile app from Google Play, Apple App Store or Amazon to check your email on the go. You will use your verizon.net email address, including @verizon.net, as your user name for AOL Mail. When you sign in to your AOL Mail, you should use the password that you created during the AOL Mail registration process.

Does AOL have a mobile email app?

When it comes to getting your AOL Mail on your mobile device, you have choices - the Alto for Mobile app or the AOL app. To learn more visit the Verizon Move to AOL Mail: Using Alto for Mobile and the AOL App help article.

Can I use a third party email program such as Outlook or Thunderbird, to access my verizon.net email with AOL Mail?

Yes, you can use a third party email program such as Outlook or Thunderbird to access your verizon.net email with AOL Mail.

If you previously used a third party program to access your mail, you simply need to update your password to the one you created when you registered with AOL Mail. To update your password settings, follow the instructions in the help article titled, Verizon Move to AOL Mail: Updating your third party email program or mobile device with your new account information (POP3).

If you would like to use an email client with your new AOL Mail account and you ARE NOT currently using an email client configured with POP3, follow the steps in the help article titled, Verizon Move to AOL Mail: Setting up your new AOL account in a third party email program or mobile device (IMAP).

How do I get support during the move of my email to AOL?

Refer to our AOL Mail for Verizon Customers Help page for articles related to common questions and additional information about AOL Mail.