Where are my emails?

If you use another device or application to check your email, sometimes the messages are deleted from the server and are only available on the 1 device. Old emails would still appear on the old device, but they may now show up in your new AOL Mail account.

If you're missing emails after switching to AOL Mail, make sure you update account your info in the email applications you use.

Where are my Contacts?

If you created, added, or edited contacts in a 3rd party application like Outlook or Apple Mail, these contacts wouldn't have been part of the Verizon items that were migrated to AOL. As these contacts were stored on the other application or device, you'll need to export and save the contact list, then import the contacts to AOL Mail.

If you need additional instructions on how to export the contacts from the application or device you use, please check out the manufacturer's website.

Where are my Calendar events?

If you created, added, or edited contacts in a 3rd party application like Outlook or Apple Mail, these events wouldn't have been part of the Verizon items that were migrated to AOL. As these events were stored on the other application or device, you'll need to export and save the contact list, then import the events to AOL Calendar.

If you need additional instructions on how to export the events from the application or device you use, please check out the manufacturer's website.

Why do I have folders with the same name?

AOL Mail uses many of the same commonly used folder names as other email providers, like "Notes" or "Saved". If you had folders with similar names, you may now see multiple folders with that same name. You can keep both folders, or move your emails from one to the other, then delete the empty folder.

NOTE: If you delete a folder that has email in it, there's no way to recover these emails after 7 days.