Where’s my stuff?  Contacts, Folders, Calendar Entries or Emails?

Welcome to AOL Mail. Now that your account has been moved, you may see some differences in your experience. This could be because of how you were previously accessing your email, especially if you haven’t used the web to access your email in a while.

Are you using 3rd party applications like Outlook, or Apple Mail?
Are you using your phone or tablet to read your email?
Do you see more than one folder with the same name?
 
If you answered yes to any of these questions, read on.
 

Where is my Email?

Are you using another device (phone or tablet) or application (Outlook, Apple Mail, etc)  to check your email? When using other applications or devices, they may be set up to deliver your email to that application or device. Some applications then delete it from the system since it’s already been delivered to you. You would still see those emails in that application or on that device but they would not be visible in your new AOL Mail account.  If you would like to change these settings, visit Verizon Move to AOL Mail: Updating your third party email program or mobile device with your new account information (POP3).

Where are my Contacts?

If you create, add or edit a contact in a 3rd party application (Outlook, Apple Mail, etc) or on your device (phone or tablet, etc), theses contacts would not have been part of your Verizon items to be migrated to AOL. They are created on your local device or in the email application you are using. If you’d like to make them part of your AOL Mail experience, visit Verizon Move to AOL Mail: Managing your Contacts & Calendars.

Note: If you import your contacts, you may need to add them to any contact or distribution lists you have already created.
 

Where are my Calendar Events?

If you create, add or edit a calendar entry in a 3rd party application (Outlook, Apple Mail, etc) or on your device (phone or tablet, etc), these calendar events would not have been part of your Verizon items to be migrated to AOL. They are created on your local device or in the email application you are using. If you’d like to make them part of your AOL Webmail experience, visit Verizon Move to AOL Mail: Managing your Contacts & Calendars.
 

Why do I have folders with the same name?

AOL Mail provides the most commonly used folder names like Saved or Notes as part of your mailbox. If you had folders with similar names, you may now see two folders with the same name. You may keep both folders, rename a folder or move your emails from one folder to the other and then remove the empty folder. Visit AOL Mail: Features and Actions for instructions on how to perform any of these actions.

CAUTION: If you delete a folder that has email in it, there is no way to recover those emails after 7 days.