IMPORTANT! Security Essentials subscriptions containing TechGuru have been discontinued. If your Security Essentials plan includes TechGuru you would have received an email on or around August 14, 2015 with more information regarding this cancellation. If your service plan is active, you can still receive tech support from AOL TechGuru until September 15, 2015. Remember, if you subscribed to Security Essentials with a one-time TechGuru service plan, your TechGuru plan expired 180 days from your purchase of Security Essentials. After September 15, you can receive immediate tech support from our highly-skilled experts when you sign up for Assist by AOL.

AOL Security Essentials brings together best-in-class software and services that protect against online and offline threats. AOL Security Essentials helps keep your identity and your technology safe, secure and under your control.

For more information on the products and services offered visit our help article: AOL Security Essentials products and services overview.

Note: If you purchased AOL Security Essentials before August 2012 and received Quick Check Diagnostic as a bonus you have 180 days from the time of purchase to use Quick Check Diagnostic or the service will expire and no longer be available for your use.

How do I activate the products and services with AOL Security Essentials?

  1. There will be a Get Started Now link for each service within your package. Click Get Started Now on your confirmation page or confirmation email for the service you wish to start. You will be directed to the service’s website.

    Note: If you can’t locate the Order Confirmation email, please call 1-800-827-6364 for one of our representatives to resend you the Order Confirmation email.

  2. Enroll/Activate: Take a few minutes to fill out your account information. If an activation code is provided on your confirmation page or email, be sure to enter it when requested on the activation page. Once you’ve entered all of the requested information and submitted it, your enrollment is complete.

Can I purchase the AOL Security Essentials products individually?

Yes, you can purchase the Security Essentials products individually. You can visit AOL Premium Subscriptions to view and purchase the services and products AOL has to offer. 

If I cancel AOL Security Essentials will it cancel all my products and services?

If you choose to cancel AOL Security Essentials, all the products and services associated with AOL Security Essentials will be canceled.

How do I view my billing information and history?

Go to My Account and sign in with your master Username or Email and Password, then type the answer to your Account Security Question and click Continue. Under Account Options, click View My Statements. Select the Billing Statement tab to view the billing history for your account.

If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles all billing relationships with AOL’s third-party vendors. To find out more information, read About About AOL Fulfillment Services.