2-Step Verification with a Security Key
A security key is a physical device that gets uniquely associated with your AOL account after you enable it. Each time you sign in with your password, you'll be prompted to approve access to your account using your key. This prevents anyone who doesn't have your security key device from gaining access to your account.
Requirements to enable Security Key
• A USB or a USB-C to insert the security key or you can connect it wirelessly using Bluetooth or NFC.
• The latest version of Chrome, Edge, Firefox, Safari or Opera.
• A FIDO Universal 2nd Factor (U2F) compatible security key that can plug into the USB or lightning port for your device or connect wirelessly using Bluetooth or NFC. Order a compatible security key from a retailer you trust.
Enable Security Key for your AOL account
1. Sign in and go to the AOL Account security page.
2. Under "2-Step Verification," click Turn on.
3. Click Security Key.
4. Follow the onscreen steps to add your Security Key.
5. Add additional recovery methods in case your Security Key is lost.
Sign in with Security Key
1. Sign in to your AOL account with your password.
2. Connect your Security Key to your device's USB or lightning port, or connect via bluetooth.
3. When prompted by the browser, plug in and tap your key.
Lost or misplaced Security Key
If you no longer have your Security Key, use these steps:
When you get your Security Key back or get a new key, you can re-enable 2-Step Verification in your Account Security settings.
Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care.