Thanks for finding us! Click a heading below to learn more about support resources for free AOL Mail and AIM accounts, as well as chat and phone options for members on AOL MyBenefits Plans.
AOL Mail Support
Please see the following help articles for solutions to the most common issues users experience with AOL Mail:
- AOL Mail: Troubleshooting
- Account Management: Identifying suspicious activity
- Account Management: Managing your AOL Password
Email Support for AOL Mail
If getting a response within roughly 48 hours sounds fine to you, we offer email support!. Be sure to enter an email address at which you're able to receive mail.
Please see the following help articles for solutions to the most common issues users experience with AIM:
AOL MyBenefits Support (paid members)
If you have an eligible AOL MyBenefits plan, then you can contact AOL Customer Service & Support 24 hours a day and 7 days a week.
Interested in upgrading to an AOL MyBenefits plan to receive 24/7 chat or phone support? If so, please click on the live customer support link to see some options.
If you're having issues with your password and need assistance, you can call 1-800-827-6364 from 8AM to 10PM EST.
Customer Support via Chat
Our chat support is available 8am to 1am EST every day to eligible AOL MyBenefits plan members. Follow the link to chat with an online representative.
Customer Support via Phone
If your AOL MyBenefits plan includes phone support, please select the most appropriate number to get the support you need as quickly as possible:
- To get help with your account, connection or other technical issues: 1-800-827-6364.
- Español del cliente y ayuda técnica: 1-866-885-5117.
- AOL TTY service for the deaf or hard-of-hearing: 1-800-759-3323 (to use this service, you must have TTY-enabled equipment).
- Click the Contact AOL link to find more ways of contacting AOL.
Customer Support via Social Media