Contact AOL customer support

The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

Chat support

  1. Sign in to your AOL account.
  2. Once you've signed in to your account, go to our Contact Us page on AOL Help.
  3. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.
  4. Click Chat Now.

Phone support

Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

Social media support

Paid members

In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364.