Your AOL Username is your unique identity that gives you access to services like AIM and AOL Mail. To learn more about managing your AOL Username, please click a heading below.
What is an AOL Username?
An AOL Username is your unique identity that gives you access to services like AIM and AOL Webmail.
Your Username (e.g., AOLmember1) is the first part of your email address for correspondence with other AOL users. If you’re contacting non-AOL users, your Username (without any capitalizations or spaces) is followed by @aol.com (e.g., email@example.com).
How many Usernames can I have in my AOL account?
Paid members and some Free members can create up to seven Usernames, including your primary master Username, for your AOL account. The master Username is the one that you first used to sign on to your AOL account. You can create additional Usernames at no extra charge. If you are using AOL for Mac OS X or AOL 6.0 and higher, sign in to the AOL service with a master Username, and then go to AOL Keyword: Usernames. If you are using AOL.com, go to AOL Username then sign in using your master Username and password.
Note: Some Free accounts are not eligible to create additional Usernames. The option available to members that are not eligible to create additional screen names is to register a new account or reactivate to a paid status.
Can I modify my AOL Username?
Unfortunately, you can't modify an AOL Username once you've created it. The good news is, however, that you can add up to six more Usernames to your AOL account. Additionally, you can delete any unwanted Username (except for the primary master Username) from your account.
Note: A deleted username can be restored within 6 months from the moment it was deleted. Once 6 months pass the username's deletion becomes irreversible.
What is a master Username?
The Username you create when you first register for an AOL account is considered the primary master Username. The primary master Username has the power to designate up to six General Usernames as Designated Master Usernames. In total, you can have seven Master Usernames (including your primary Username) under your AOL account.
Note: The primary Master Username will always have the Master Username status (this name can’t be changed), but you can remove the Designated Master Username status from any other Username at any time. Also, only the primary Master Username has the ability to delete the AOL account.
All master Usernames can:
- Change the account's billing method and price plan
- Purchase products using the account's payment method on file with AOL
- Create, delete and restore any Username on the account, except the primary master Username
- Change passwords for other Usernames on the account
With the introduction of General Usernames, they too can become a Designated Master. While General Usernames will not have the ability to use card on file of any other Username tied to the account, if the Username is General, promoted to Designated Master then demoted to General again, the user will be required to enter a new payment method if they attempt to purchase a second subscription.
How do I determine my master Username?
To determine your Master Username:
- Go to My Account and sign in with your Username, password and answer to your Account Security Question (ASQ).
- Under Username Options, click Manage My Usernames.
- The Username that is listed in the Primary Master Screen Name section is your master Username.
Unable to Delete a General Username
If you are a Master or Designated Master Username on an account and you have attempted to delete a General Username, you may receive the following message:
If you have received this message, please cancel any AOL Premium subscription products tied to General Usernames on the account.
To cancel any active subscriptions:
1. Go to My Account and sign on with your master Username or Email and Password.
2. Type the answer to your Account Security Question and click Continue.
3. Under Service Options, click Manage My Subscriptions.
4. Click the Cancel link that corresponds to the product you are choosing to cancel.
5. Make sure you review all of the benefits you'll lose by canceling your subscription. If you decide to keep the service, click Keep My Plan. If your mind is made up and you'd still like to cancel, select your reason from the drop-down menu and click the Cancel button.
6. A notification will show that your product or service has been canceled.
Shortly afterward, you'll receive an email that confirms your service has been canceled. Please keep in mind it may take a few hours to complete the cancellation process. Once the subscriptions have been canceled, you will then be able to cancel the Username.
Can I create a new Username as a designated master Username?
Yes, you can create a new Username as a designated master Username. Follow the steps below to do so:
- Go to My Account and sign in with your master Username or Email and Password.
- Enter your Account Security Question and click Continue.
- Under Username Options, click Manage My Usernames.
- Under Add a Username, fill in the New Username text box with your desired Username and click Add.
- Select General as the Age Category, click the box beside Master Username and then click Continue.
- Enter a password in the New Password text box and again in the Confirm Password text box and then click Continue.
Note: Your password must be different from your old password (if you had one) and must be 6-16 characters long.
- Select an Account Security Question from the drop-down menu, enter Your Answer to the question in the text box and then Re-Type Your Answer in the next text box. Then click Continue.
Voila! You have successfully created a username as a designated master Username.
Can I open a new AOL account with my secondary Username?
No. You can't use a secondary Username to create a new AOL account. You also can't move or merge an existing Username from one account to another.
These are simple precautionary measures to avoid the creation of duplicate Usernames and make sure nobody can access your AOL account without your permission.
Can I create a Username for users under the age of 18?
AOL Usernames aren't one-size-fits all; they come in different options: General, Mature Teen, Young Teen and Kid.
How can I view all Usernames associated with my AOL account?
Alternatively, if you're using the Free AOL plan, you can view a complete list of usernames under your account by signing on with your master Username and password.
Note: No matter how you sign in, you'll need to know the answer to your Account Security Question to view the list of usernames under your AOL account.