Call live aol support at
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

"AOL Desktop Gold has stopped working" error

If Desktop Gold doesn't launch and you see an "AOL Desktop Gold has stopped working" error message when you open Desktop Gold or try to install it, you'll need to download and run an updated install file.

1. Download the updated Desktop Gold install file.
2. Run the new installer by opening the file you downloaded (Install_AOL_Desktop.exe).
3. Open Desktop Gold if it isn't automatically launched after running the installer.