What is AOL VIP?

AOL VIP is our way of saying thank you to our most valued AOL members. As a member of the AOL VIP program, members get priority access to the best customer service. Our dedicated AOL VIP Representatives are here for you when you need assistance with any AOL technical or account issues, offering specialized support.

How do I sign up for AOL VIP?

There is no sign-up required. AOL members who are eligible for the AOL VIP service will be automatically enrolled in the AOL VIP Program and notified by AOL informing them of their eligibility.

Members who are upgraded to the AOL Total Advantage plan will automatically be enrolled in the AOL VIP program when your plan is upgraded in October 2011.[1] When this benefit becomes available to you, you will be provided with a personal VIP number just for you, our AOL VIP, and a special toll-free number to call when you need AOL support.

Really, there is no catch. We simply want to show our appreciation by offering the best customer service to you, a valued AOL member, whenever you need it.

Remember, we’re here when you need us!

What are the benefits of being an AOL VIP member?

As a member of the AOL VIP program, you can enjoy the following benefits:

  • Your AOL VIP # will move you quickly through to a special, skilled AOL VIP Representative, saving you time to get to the help you need
  • Specialized support from our AOL VIP Representatives, our most tenured and awarded employees who reflect our commitment to world-class customer service
  • Answers to all your AOL technical or account questions; our AOL VIP Representatives are skilled in ensuring efficient resolution of any AOL issue you might have

How long does my AOL VIP membership last?

You remain eligible for this special AOL VIP service for as long as you stay on your current AOL membership plan. If you change or cancel your current AOL membership plan, you may no longer by eligible for the AOL VIP service. To view what your AOL Plan has to offer, check out your AOL MyBenefits page at mybenefits.aol.com.

How does the AOL VIP Program work?

If you are eligible for AOL VIP membership, AOL will notify you and provide you with a personal VIP number just for you, our AOL VIP, and a special toll-free number to call. Keep this information in a safe place so anytime you need assistance from AOL, you have it right where you need it.

Anytime you have an AOL technical or account issue or question, dial the special toll-free number, enter your personal AOL VIP number when prompted and select the appropriate option in the options menu. One of our dedicated AOL VIP Representatives will be available to assist you. Our AOL VIP Representatives are available 24/7 to answer any AOL technical question you may have. For questions about your AOL account, please call anytime between Monday through Friday between 8AM and 1AM ET and Saturday between 8AM and 10PM ET.

[1] Should you change or cancel your current AOL Advantage Plan, you may no longer be eligible for the AOL VIP program. This program can be changed or discontinued at any time.