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Member Benefits within Assist by AOL

Assist by AOL simplifies technology for you. Our tech experts are available and prepared to assist with a wide range of technical problems, regardless of their size, on nearly all types of devices, including speeding up your slow computer, removing computer viruses, troubleshooting your printer, network or wireless connection, using your smartphone, smart TV, gaming systems and more.

Internet connectivity

In order to receive remote computer service, you'll need to be connected to the internet. When your internet connection is the reason you contacted us or you need help with a different device, we can help over the phone.

Connect to the service

There is no need to go to a local service. We'll securely log in to your computer and you can watch us solve the problem, right on your screen.

Sign up for Assist by AOL

Purchase a monthly or annual plan from Assist by AOL website.

Security and Assist by AOL

Our tech expert will ask you to open a browser and direct you to our secure site. Once the site opens, we'll give you a unique code that connects your computer to theirs. At that point, you'll be prompted to give control to our tech expert. They use a secure, remote connection to log in to your computer and fix your problem.

AOL 24/7 technical support

AOL 24x7 Live Support helps with AOL-related issues including AOL passwords, AOL Desktop software, AOL Mail and other AOL products.

• Windows PCs.
• Mac computers.

Most brands of:

• Smartphones (e.g. iPhone, Samsung, HTC).
• Tablets (e.g. iPad, Kindle, Surface).
• Smart TVs.

We can help you set up your mobile devices, gaming consoles such as Xbox and PlayStation. We also securely connect to your computer to remove viruses, speed up your computer, connect printers.

Devices supported by Assist by AOL

Regardless of the brand or type of device, we have the expertise to resolve issues when they arive. Our knowledgeable tech experts are well-versed in a wide range of technology, including computers, smartphones, tablets, E-readers, wireless networks, routers, printers, scanners, smart TVs, and even gaming consoles.The iOS devices supported are iPhones and iPads.

Operating systems, applications and browsers that Assist by AOL support

The support team will make reasonable attempts to diagnose and address issues with customer's current software. It's important to note their ability to provide technical support may be limited for technology that is no longer supported by the original manufacturer.

What happens if Assist by AOL can’t fix my technical issue?

Don't worry. We have a risk-free guarantee. If we can't fix your first technical issue within 30 days of your initial purchase, you may request a full refund of any charges you have paid.