Close your account

You can close your account at any time. Before doing so, please review the following info to understand what this action means for your account and your data.

What happens after my account is closed?

You'll lose access to all of your data and content like your emails and email folders.

Review and download your account data

• Find out how to download the data you want to keep.
• Access your Privacy Dashboard to see details on your account.

Important information about closing your account

• Each username on an account must be closed separately.
• Primary usernames can't be closed until 30 days after all additional usernames and designated primary usernames are closed.
• You can only close your account if it has no remaining balance and it's been 90 days since you canceled your active subscriptions and paid plans. Visit your MyAccount page to cancel paid services and pay account balances.
• If a username shares a payment method with another username on the same account, the username that doesn't have a unique payment method on file must be closed first, or a different payment method must be added to it before closing the other username.