Are you getting a blank screen with audio when trying to play videos in Desktop Gold? Fix the problem by following these steps:
1. Sign in to Desktop Gold.
2. Click the Settings icon.
3. While in the Browser settings, click the General tab.
4. Check the Disable browser hardware acceleration box.
5. Restart Desktop Gold.
2. Click the Settings icon.
3. While in the Browser settings, click the General tab.
4. Check the Disable browser hardware acceleration box.
5. Restart Desktop Gold.