What is LifeLock Ultimate Plus?
LifeLock Ultimate Plus gives you 401(k) and Investment Account Activity Alerts†, Credit Monitoring at the 3 leading credit bureaus††, and if you're a victim of identity theft, Stolen Funds Reimbursement up to $1 million†††.
How is this different from my current LifeLock subscription?
LifeLock Ultimate Plus identity theft protection is LifeLock’s most comprehensive identity theft protection membership. Enhanced services include bank account application and takeover alerts, online annual three-bureau credit reports and credit scores†††† plus monthly one-bureau credit score tracking††.
How many memberships are included in LifeLock Ultimate Plus?
Your LifeLock Ultimate Plus subscription will include two adult memberships.
Am I eligible to upgrade to LifeLock Ultimate Plus?
Members who subscribe to certain AOL plans may be eligible to upgrade to LifeLock Ultimate Plus. To view what your AOL plan has to offer, check out your AOL MyBenefits page.
How do I upgrade to LifeLock Ultimate Plus?
If your account has a plan that includes LifeLock, you'll see the option to upgrade listed in MyBenefits. To upgrade your subscription to LifeLock Ultimate Plus:
1. Sign in to MyBenefits.
2. Locate your LifeLock benefit.
3. Click UPGRADE FOR $10 OFF.
4. Click Try it Free on the LifeLock Ultimate Plus landing page.
5. Review your email address.
6. Click the check box to review and agree to our terms of service.
7. Click Start My Free Trial.
8. Click Get Started Now.
Do I need to re-enter all my information again once I upgrade to LifeLock Ultimate Plus?
No, you will not need to re-enter your personal information once you activate your LifeLock Ultimate Plus subscription. Your information will be transferred over from your current LifeLock membership. You will also use the same username and password as your current LifeLock subscription.
What happens to my LifeLock Ultimate Plus membership if I change or cancel my AOL plan?
If you change your AOL Plan to another plan, you will continue to receive identity theft protection from the LifeLock Ultimate Plus subscription. If you cancel your AOL Plan you will still retain your LifeLock Ultimate Plus membership as long as it remains an active subscription. However, you may not be eligible for exclusive discounts and special offers from the other benefits in your AOL plan.
How do I receive support?
For product related questions, visit the secure LifeLock member portal for self-service options and quick answers to most questions. You can also contact LifeLock directly by phone at 1.800.543.3562. For questions about your AOL account or billing, please call us at 1.800.827.6364.
† LifeLock does not monitor all transactions at all businesses.
†† Credit reports, scores and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. For LifeLock Ultimate Plus Three-Bureau Credit Monitoring, credit monitoring from Experian and TransUnion will take several days to begin.
††† Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at LifeLock.com/Legal.
†††† The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion respectively. Any one bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.