Learn how to install or uninstall McAfee. Click one of the links below to get started!

Installing McAfee

You can install McAfee on up to three computers per one subscription. AOL members can install McAfee by visiting AOL Internet Security Central: Download McAfee. Non-members and those on the Free AOL plan can subscribe and download McAfee by visiting McAfee Internet Security Suite - Special edition from AOL for a substantially discounted annual fee.

If you don't already have a subscription to the software, check out the help article McAfee Internet Security for Lifestore FAQs for more information on how to purchase a subscription.

Before you download McAfee Security Suite - Special edition from AOL, check whether your computer meets the Minimum system requirements to install McAfee Internet Security Suite.

Install McAfee Internet Security Suite - Special edition from AOL

If you've already purchased McAfee Internet Security Suite - Special edition from AOL as part of your AOL MyBenefits plan or from Lifestore, you can start downloading McAfee:

  • via your AOL OnePoint dashboard, click Download Now;
  • via your MyBenefits dashboard at mybenefits.aol.com, click Protect Yourself Now;
  • via your Order Confirmation email, click Download Now or Get Started Now (login, if prompted);
  • via your Lifestore account at myaccount.aol.com, click Download Now or Get Started.

1. If you are using the Order Confirmation email to download McAfee, go to your AOL inbox to see your Order Confirmation email. Click on the Get Started Now button in the email to start downloading the McAfee software.

2. Use the email address and temporary password provided in the email to log in to home.mcafee.com and log in with your AOL email address and McAfee password, and then click Log In.

Log In to McAfee with email address and password

3. Under the Products and Subscriptions tab, click Download.

McAfee My Account with Products and Subscriptions tab

4. After reading the McAfee Consumer Products End User License Agreement, click I Agree.

I agree button on McAfee Consumer Products End User License Agreement

5. Within the Download Your McAfee Software page, make note of the serial number for your software. You will need it during the registration process.

Serial number for McAfee Software Download

6. Review the steps to complete your installation, then click Download.

Download button for McAfee Software

7. A pop-up window will appear with a message, asking Do you want to run or save McAfeeSetup-Serial.exe from download.mcafee.com?, click Run.

Run, Save, or Cancel for McAfee Setup Serial.exe. Click Run

8. When the McAfee Setup files are completely downloaded from the internet, another message will ask if you want McAfee Master Installer to make changes to your computer; click Yes.

Yes button for allowing McAfee Master Installer to make changes to your computer

9. McAfee will clean threats on your PC.

McAfee will clean threats on your PC

10. Ensure Complete (Recommended) is selected, and then click Next.

Complete (Recommended) > Next

11. McAfee will check your PC for conflicting anti-virus software.

McAfee will check your PC for conflicting anti-virus software

12. McAfee will download the software installation files. This could take some time depending on the speed of your internet connection.

McAfee will download the software installation files

13. Opt in or out of the McAfee Customer Response option, then click Next.

McAfee Customer Response

14. The installation process will begin..

McAfee Software Installation

15. The installation is complete. Click Finish.

McAfee Installation Complete

Uninstalling McAfee

Follow the steps below to uinstall McAfee Internet Security Suite - Special edition from AOL using the McAfee Consumer Product Removal (MCPR) tool or manually unistall McAfee on Windows Vista or Windows XP/2000.

You will need to know the version of Microsoft Windows operating system installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article Determining your version of Microsoft Windows.

Solutions

Use the McAfee Consumer Product Removal (MCPR) tool to uninstall McAfee

To download and use the MCPR tool:

1. Go to http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe and download the MCPR.exe file.

AOL.com download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Click Save.

AOL.com file download Security Warning

3. Save the MCPR.exe file at a desired location (for example, on the Desktop), and then click Save.

Save MCPR.exe file

4. In the Download complete window, click Close.

click Close

5. Navigate to the destination where you’ve saved the MCPR.exe file, and then double-click the MCPR.exe icon to begin the installation.

double-click MCPR.exe

6. Click Run.

Run MCPR.exe

7. In the McAfee Software Removal window, click Next.

McAfee Software Removal

8. After reading the End User License Agreement, select Agree and click Next.

Agree with End User License Agreement

9. In the Security Validation window, enter the characters you see and click Next.

Enter Security Validation characters

10. In the second Security Validation window, enter the characters you see again and click Next.

Enter Security validation characters

11. The MCPR tool will begin to remove McAfee. This may take a few minutes. Once the installation is complete, the file immediately starts the clean-up process.

MCPR will remove McAfee

12. Click Restart to restart your computer.

Removal Complete

13. Click Yes to restart your computer. Once the computer restarts McAfee and other AOL security products will be removed.

Restart now? Click Yes

IMPORTANT: Uninstalling the product doesn’t automatically cancel your subscription and you will continue to be charged. To cancel your subscription, please access your account at My Account.

Uninstall McAfee Internet Security Suite - Special edition from AOL

Below are instructions on how to uninstall if you have Windows 8, Windows 7/Vista, or Windows XP/2000. Scroll down to read the uninstall directions up need for your operating system.

Windows 8


1. From your desktop, right-click the start button. A pop-up menu appears.
Windows 8 Start button - popup menu
 
2. In the pop-up menu, select Control Panel. The Control Panel appears.

Control Panel
3. In the Control Panel, under Programs click the Uninstall a program link. The Programs menu appears.
 Programs Menu
4. In the Programs menu, select Uninstall a program. The Uninstall or change a program screen appears.
 Uninstall or Change a Program Screen
5. In the Name column, double-click the McAfee SecurityCenter link. The Remove McAfee Software screen appears.
Remove McAfee Software screen.
 
6. Select the McAfee SecurityCenter checkbox and then select the Remove all files for this program option.
 Remove all files for this program screen
7. Click the Remove button. A warning message pop-up appears.
 Warning Message popup
8. A pop-up appears warning you that, “You still have an active subscription.” If you want to cancel the uninstall process, click the Cancel button. But if you want to continue to uninstall McAfee, click the Remove button and two screens appear.

The first screen is a, “Your PC is at Risk” message.  

warning message

This screen tells you that after you remove McAfee, your computer is no longer protected. Click the Close button to close this message.
 
The other screen that appears is the Removal Status screen. This screen stays up until the removal process is complete.

Removal Status Screen
 
9. After the uninstall is complete, the Software Removed screen appears

Complete screen
 
10.  The uninstallation of McAfee is not fully complete until you restart your computer. Click the Restart now button. Your computer will restart. You have now successfully uninstalled McAfee SecurityCenter.


Windows 7/Vista

1. Click Start, and then click Control Panel.

Control Panel option on Start screen

2. Click the Programs icon, then click the Programs and Features link.

Note: If you are in the Control Panel Home view, click the Programs link, and then click the Programs and Features link.

 Programs and Features option

3. Click McAfee SecurityCenter to highlight it, then click Uninstall/Change.

Select McAfee SecurityCenter

Note: If prompted by the User Account Control message, click Continue.

Select Continue for User Account Control

4. Check the box and click Remove.

Remove McAfee Software

5. Click Remove.

McAfee Removal Warning

6. The Removal Status section shows the progress of McAfee SecurityCenter being uninstalled.

McAfee Removal Status

7. Click Restart now to restart your computer and complete removal of the McAfee software.

Software Removed. Restart Now

Windows XP/2000

1. Click Start, then click Control Panel.

Note: If using Windows 2000, click the Start button, select Settings, and then click Control Panel.

Control Panel option

2. In the Control Panel window, click the Add or Remove Programs link.

Note: If you are in the Classic view, double-click the Add or Remove Programs icon.

Add or Remove Programs option

3. Click McAfee SecurityCenter to highlight it and then click Change/Remove.

McAfee SecurityCenter

4. Click all the boxes to place check marks in them, then click Remove.

Remove McAfee Software

5. Click Remove.

Removal Warning

6. The Removal Status section shows the progress of McAfee SecurityCenter being uninstalled.

Removal Status

7. Click Restart now to restart your computer and complete the removal of the McAfee software.

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