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Manage spam in AOL Mail

Getting unwanted emails or spam is frustrating. While 99.9% of spam, malware and phishing emails are being caught by our spam filters, occasionally some can slip through.

When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific sender aren't good and helps us make AOL Mail even better at recognizing future spam emails. Additionally, it will automatically ensure that future emails by the same sender are routed to the spam folder.

These actions are most effective when done using one of our Apps, or Webmail. Since third party clients are outside of our control, we recommend disabling any spam filters they offer and avoid managing spam with them.

Tip icon.Never interact with spam messages! Any link in a spam message, including the unsubscribe link, could be dangerous.

Mark emails as Spam

  1. Select the email.
  2. Click Mark as Spam Spam icon.
  3. This will move the message into the spam folder.

Mark emails as Not Spam

  1. Open the Spam folder.
  2. Select the email.
  3. Click Restore to InboxRestore inbox or Not SpamSpam icon
  4. Click Ok on the top toolbar to move the message into your inbox. Future messages from this sender will be delivered to the inbox.

Unsubscribe from sender

When you mark a message from a mailing list as spam, and we trust the sender, you'll be given the option to unsubscribe rather than marking it as spam.

Select Unsubscribe and you will no longer receive any messages from the mailing list. Selecting Report as spam will mark the message as spam and move it into the spam folder.

Tips to avoid spam in the future

  • Don't reply to unknown senders.
  • Be careful who you give your email address to.
  • Never reply to email subscriptions asking to be removed.
  • Don't interact with mail in your Spam folder. It doesn't count toward your storage quota or need any further action.
  • Don't sign up with sites that claim to remove your email from spam lists. While some are legitimate, many are address collectors used by spammers.