SafeCentral FAQs

SafeCentral provides a layer of protection for your device that blocks malware and Trojans that could otherwise slip past antivirus and spyware software. We have partnered with leading security software developer Wontok to offer this software with a money back guarantee as part of our commitment to helping members protect their online identity.

Will SafeCentral work on my device?

SafeCentral is compatible across Windows, macOS, Android and iOS devices. Find additional info at the bottom of the SafeCentral detail page.

  SafeCentral does not work - with the AOL dial-up client software and is not compatible with ID Vault..

• Windows: Microsoft Windows 10 or higher.
• Mac: macOS 10.15 or higher.
• Android: Smartphones and tablets running Android OS 8.0 or higher.
• iOS: Smartphones and tablets running Apple iOS 13 or higher.

What is the SafeCentral Secure Browser?

SafeCentral's browser provides a secure, encrypted online connection, protecting you against phishing and other online attacks.

SafeCentral can protect your online activities, including web browsing, online transactions, and application downloads or execution by helping to keep your data and activities safe from threats while online.

Is it necessary to use the SafeCentral Secure Browser?

To take advantage of the full range of features, it's recommended that you use the SafeCentral Secure Browser. It has features that you know and love, and you can even import your favorites from your old browser.

How do I sign up and install SafeCentral?

How do I install SafeCentral on multiple devices?

When you sign up for SafeCentral, you’ll receive an Order Confirmation email which will contain a link for access to the SafeCentral portal. The portal will allow you to install and activate the software on your Windows, macOS, Android and iOS devices. Your subscription allows you to protect as many as six devices.

How do I get technical support for SafeCentral?

Visit the SafeCentral Support page for 24-hour online technical support or call 1-866-545-1959 Monday through Friday between 9AM and 5PM ET.

How do I view my billing information and history?

Billing will automatically begin at the end of your trial period. Review our Account Management help article for help locating your billing information.

If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

How does the SafeCentral money-back guarantee work?

If you become a victim of ID theft while using SafeCentral’s online protection service, SafeCentral will refund the price of your subscription. Please call AOL Customer Service at 1-800-827-6364 for more information.

What is AOL Fulfillment Services?

AOL Fulfillment Services is a subsidiary of the AOL Family that handles all billing relationships with AOL’s third-party vendors. Read more about AOL Fulfillment Services here.