Yahoo Plus Protect Home for AOL FAQs

We know it's important that you're familiar with all the benefits that come with your Yahoo Plus Protect Home for AOL subscription. Here are answers to some of the most commonly asked questions when it comes to Yahoo Plus Protect Home for AOL.

What types of devices are covered by Yahoo Plus Protect Home for AOL?

Yahoo Plus Protect Home for AOL offers protection for several of the most common technology products in your home:

  • Routers Wearables
  • Gaming systems
  • Smart home devices
  • Home theater systems TVs (LCD, Plasma or LED)
  • Computers (laptops, desktops, tablets)

Limitations and exclusions apply. Please take the time to review the plan terms and conditions for full program details, including a full list of eligible devices, claim limits and service fees

When will my coverage start?

Tech support starts immediately, and coverage begins thirty-one (31) days after subscribing to Yahoo Plus Protect Home for AOL.

How do I get support after I subscribe?

For support after purchase, visit myaccount.aol.com or call the support number provided in your purchase confirmation email.

How do I file and track a claim?

To file a claim, visit myaccount.aol.com or refer to the support number provided in your purchase confirmation email.

When I file a claim, what kind of replacement product will I receive?

If we are unable to service your product and it needs to be replaced, you may get one of the following:

  • A new, refurbished or remanufactured product, or a product with equal or similar features and functionality that performs to the factory specifications of the original product.
    • Note: Technological advances may result in being provided a replacement product with a lower selling price than the original product.
  • Reimbursement for the fair market value of the product.

How do I track my limits?

We are responsible for letting you know when you’ve met or exceeded your per claim and aggregate limits.

How do I cancel Yahoo Plus Protect Home for AOL?

You can cancel your subscription to Yahoo Plus Protect Home for AOL by going to myaccount.aol.com or by calling the support number provided in your order confirmation email. If you cancel, coverage will continue for 30 days after your cancellation date.