Having trouble downloading McAfee

You may have trouble downloading McAfee Internet Security Suite - Special edition from AOL if temporary internet files and cookies are damaged or if you already have any other antivirus software installed on your computer. Listed below are some solutions to resolve the issue.

Note: Ensure you have only one antivirus software on your computer.

To help us identify the best solution for the issue, please give us your feedback by clicking the Yes or No button at the end of each solution. The first two solutions lead you to different articles for instructions. Please click the Back to previous page button on those articles to come back to this article and give us your feedback.

Information you need

You will need to know the web browser version and the AOL Desktop Software installed on your computer. You can find this information by following the instructions given in the help articles mentioned below:

• How do I determine my browser version?
• How do I determine the version of the AOL Desktop Software I have?

Solutions

• Sign up and download McAfee from Discover AOL or Lifestore
• Clear cookies, cache, history and footprints
• Ensure that the time, date and time zone are set correctly
• Download McAfee using a new browser window
• Download the McAfee software from the McAfee website

Sign up and download McAfee from Discover AOL or Lifestore

If you have trouble downloading McAfee Internet Security using AOL, you may need to sign up and download McAfee Internet Security from Lifestore.

Note: AOL members on the Dial-Up Advantage and High-Speed Essentials plans can download McAfee Internet Security software at no extra charge by going to daol.aol.com/security, under Paid AOL Members click Find Out More and follow the on-screen instructions to download McAfee.

Non-members or members on the Free AOL plan can download a free 30-day trial and then pay a monthly fee. Follow the instructions below to learn how.

If you would like to sign up for McAfee Internet Security, check out the directions below:

1. Visit the McAfee Internet Security detail page.

2. Click TRY IT FREE.

3. Click Sign in and purchase now! If you do not have an AOL account, you can create one by entering your First Name, Last Name, Email Address, Email Confirm, Password and Password Confirm.

4. If you have not provided your payment information, please do so:

• Enter your First Name, Last Name, Billing Address, Card Type, Card Number, Apt/Unit, City/Town, Expiration Date, Security Code, State and Zip Code.

5. If you have already provided your payment information, please select from the list of available options.

6. If you would like to pay using a new form of payment, please click Add New and follow the directions in step 4.

7. Review the Terms and Conditions and click COMPLETE PURCHASE.

8. The Order Confirmation screen will display, containing your Billing Confirmation and Order Summary.

9. Click Download Now to download McAfee Internet Security to your computer and begin the installation process.

Note: Once you subscribe to McAfee Internet Security, you can download it onto your computer by clicking the GET STARTED NOW button in the confirmation email that you received when you subscribed to the trial and then follow the on-screen instructions.

Clear cookies, cache, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. These temporary internet files and cookies can sometimes cause the issue you are experiencing. Your history list can be a similar concern. The longer the period of time you have specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

• AOL Radio presets
• Websites you have visited
• Your shopping cart
• Your customized pages

The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints to learn how.

Ensure that the time, date and time zone are set correctly

If the time, date or time zone in Windows is set incorrectly, you may face problems downloading McAfee. To resolve this issue, ensure that the time, date and the time zone are set correctly. For instructions on how to change the date and time settings, refer to our help article Ensure that the time, date and time zone are set correctly.

Download McAfee using a new browser window

Close all open browser windows. Launch a browser window. Go to daol.aol.com/security and install McAfee Internet Security Suite - Special edition from AOL. For detailed instructions on how to install the McAfee software, refer to our help article Install McAfee Security Center - Special edition from AOL.

Download the McAfee software from the McAfee website

1. Go to your AOL inbox to see your Order Confirmation email. Click on the Get Started Now button in the email to start downloading the McAfee software.

2. Use the email address and temporary password provided in the email to log in to McAfee.com.

3. Under the Device Protection tab, click Download.

4. After reading the McAfee Consumer Products End User License Agreement, click I Agree.

5. Click Download and follow the on-screen instructions to complete the installation.

6. Click Run.

7. When the download is complete, click Run.

Notes:

• If the download doesn't start automatically, please close all open browsers, and then try to download McAfee again.
• If you are still unable to install the software even after trying repeatedly, refer to our online help article Unable to install McAfee Internet Security Suite - Special edition from AOL.

Note: If you are using Windows Vista, on the User Account Control window, click Continue.

8. Ensure Complete (Recommended) is selected, and then click Next.

9. The software will now gather download information. This may take some time depending on the speed of your internet connection.

10. Please wait till McAfee scans your computer.

11. Once the scans is complete, it will continue with the installation.

12. Click Next.

13. Please wait till the optimizing the protection and firewall settings are complete.

14. Click Finish.

Still having trouble?

If you have attempted all the above-mentioned solutions and the issue is still not resolved, you are welcome to participate in a voluntary program where an AOL representative might contact you to collect additional data about this problem. To participate, please click the link below and provide your contact details.

feedback.aol.com/feedback/feedback.php?src=mcafee