Fix problems signing in to AOL Mail
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.
Sign in again
Sometimes the old "turn it off and on again" actually works. In this case, try completely signing out of your account then sign back in. Many times, this will help, especially in cases of bad passwords or some simple browser issues.
Reset web settings
Sometimes installing multiple browsers can result in your web settings getting changed. You can reset your general web settings without changing the settings of all web browsers on your computer.
Fix password problems
If you get the message "Invalid password. Please try again," you may be using the wrong password to access your account. Reset your forgotten password online using the account recovery options you have available.
Use a different browser
If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, update your existing browser or download a new one.
Clear your browser's cache
Cookies are little bits of info stored in your browser to allow websites to load quicker. While this usually makes it faster to access sites, this stored info can cause some sites to have loading errors. Clear your browser's cache to reset your browser back to its previous state. Doing this will wipe out all the little unwanted bits of info that have been stored in your browser, resetting it and making it overall run better.
Enable Java Applet Scripting
Another way to help resolve browser issues is to enable Java scripting and cookies. If Java scripting is disabled, many websites, including AOL Mail, won't work properly.
Disable firewall or pop-up settings
If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software or add AOL to your whitelist.
While you'll need to contact your software vendor for specifics to your software, most browsers will allow you a temporary bypass by holding down the Shift key as you click web site links.
Additionally, try using the following friendly URLs when accessing AOL Mail: