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Search and Recover FAQs

If you accidentally deleted a file, photo, or MP3, there's no need to worry. AOL's Search and Recover can assist you in locating any lost files or folders that may have been mistakenly deleted.

Search and Recover is able to perform recoveries for many digital media and devices including cameras, music players, CDs, DVDs, memory cards and flash drives. Please note that solid state drives aren't covered.

Additional info

AOL fulfillment services

AOL Fulfillment Services, a subsidiary of the AOL Family, manages all billing relationships with third-party vendors on behalf of AOL.

View billing information

For help locating your billing info, review Account Management help article. If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

Cancel Search and Recover

To cancel your AOL Premium Subscription Product, read the AOL Premium Subscription help article.

Solid State Drives (SSDs) are not supported

Solid State Drives (SSDs) work differently than hard disks and are not supported at this time.

Technical support for Search and Recover

Open the Search and Recover software installed on your computer and click on the Help link in the upper right corner of the window. This will take you to a product manual which covers several troubleshooting topics. A Contact Iolo link will take you to the company’s tech support mailing address, phone number, etc. You can also visit the technical support website.