Search and Recover FAQs
Did you accidentally delete a file, photo or MP3? Don’t worry! AOL’s Search and Recover helps you find any lost files or folders you may have accidentally deleted. The intuitive Search and Recover software recovers items that other similar products might miss, retrieving deleted files from any disk, drive, memory and music player.
- Back up important files by creating safe storage.
- Run CD or DVD content faster than hard drive speeds by creating virtual drives.
- Run the software process directly to or from a CD or drive.
- Permanently delete sensitive information from your PC so that no software can recover it.
Select an FAQ below to see more information.
How do I get technical support for Search and Recover?
Open the Search and Recover software installed on your computer and click on the Help link in the upper right corner of the window. This will take you to a product manual which covers several troubleshooting topics. A Contact Iolo link will take you to the company’s tech support mailing address, phone number, etc. You can also visit the technical support website.
How do I view my billing information/history?
For help locating your billing info, review our Account Management help article.
If you have questions about your billing information, call us at 1-866-485-9217 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
How do I cancel Search and Recover?
To cancel your AOL Premium Subscription Product, please read the AOL Premium Subscription FAQs help article.
Are Solid State Drives (SSDs) supported?
Solid State Drives (SSDs) work differently than hard disks and are not supported at this time.
What is AOL Fulfillment Services?
AOL Fulfillment Services, a subsidiary of the AOL Family, handles all billing relationships with AOL's third-party vendors. To find out more information, read about AOL Fulfillment Services.