Overview

Below are some of the common error message that occur with McAfee. Each error message is listed along with a solution to the error.

How do I determine the version of McAfee Installed on My Computer?

As of June 2015, AOL released McAfee Security Center version 13.6. McAfee's latest version is compatible with all Windows Operating systems above Windows XP.

Note: For members using Windows XP, the latest version for you is McAfee 12.8. We strongly suggest upgrading your operating system; Microsoft is no longer supporting Windows XP with security updates. 

If you’ve installed McAfee from AOL after June 2015 (and you have a Windows version above Windows XP), you currently have McAfee version 13.6. If you are unsure of your current version of McAfee please read the directions below.

To determine the version of McAfee installed on your computer

  • In the Windows taskbar, click Start, select All Programs, select McAfee, and then click McAfee SecurityCenter.
  • You can tell the difference between McAfee versions by looking at the Home screen.

McAfee your computer is secure

If your McAfee Home screen does not look like the one above, you must upgrade to McAfee 13.6. To upgrade to McAfee SecurityCenter version 13.6, check out our help article How do I upgrade my McAfee Internet Security Suite - Special edition

Error 418 unused or Error 500 Unused

If you have received the message “Error 418 unused or error 500 unused” while installing McAfee Internet Security Suite - Special edition from AOL, most likely you merely need to refresh your web browser.

To resolve this issue, try the following solutions, preferably in the given order.

First, you'll need to know which browser version is installed on your computer. You can find this information by following the instructions in our help article How do I find the version of my web browser?

Refresh your browser

When you see the error message, “Error 418 unused or error 500 unused while installing McAfee Internet Security Suite – Special edition from AOL” you may simply need to refresh your browser. Press F5 to refresh the page. This step will direct you back to the McAfee download page.

Clear cache on a web browser

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you've visited. These stored files can be helpful to access information faster the next time you visit the same site. But, these files can also jam your computer's disk space once too many have been stored. Learn how to clear the cache on your web browser.

Download McAfee using a new browser window

1. Close all open browser windows.

2. Open a new browser window.

3. Install McAfee by reading this article: Installing and Uninstalling McAfee.

Download McAfee using a different browser

1. Close all open browser windows.

2. Open a browser other than the one you are currently using.

Note: If you do not have an alternate browser, refer to our help article Download or upgrade your web browser to download a new browser.

3. Install McAfee by following this article: Installing and Uninstalling McAfee.

Download the McAfee software from the McAfee website

1. Download the McAfee software.

2. In the Log In to McAfee section, type your AOL email address and McAfee password, and then click Log In.

3. Click Download and follow the on-screen instructions to complete the installation.

Error Message: No Subscription Found

If you are receiving the error message “No Subscription Found” instead of a download button for McAfee ensure that you have a subscription to McAfee through AOL by following the steps below.

1. SIgn in to myaccount.aol.com.

2. Under Service Options click Manage My Subscriptions.

3. Locate your McAfee subscription and click the Protect an additional computer link. Then follow the onscreen instructions to download McAfee. If you continue to receive the “No Subscription Found” error message, follow the instructions below.

Note: If you do not see McAfee, you do not have a McAfee subscription through AOL. To purchase a subscription, visit the McAfee Internet Security page.

Message: McAfee Updates Are Being Installed in the Background

You may be receiving the message: “McAfee updates are being installed in the background. Please do not shut down or restart your computer until the installation is finished. You will be notified when the installation is finished.” if the update process has stopped. Follow the instructions below to fix the issue.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled Determining your version of Microsoft Windows.

Manually stop, then restart the update session

If the McAfee update is running for a long time and not responding, restarting the update session may help fix it.

To manually stop then restart the update session:

1. Right-click the Windows taskbar, then click Task Manager.

Task Manager

2. Click the Processes tab.

Processes

3. Under Image Name, click mcupdui.exe, then click the End Process button.

End Process

4. Click the Yes button to confirm.

Task Manager Warning

5. Close the Task Manager window.

6. Restart the computer.

7. After the computer restarts the update session will restart. The animated icon will re-appear in the system tray and install the updates.

8. If the animated icon does not appear in the system tray, right-click the ( M) icon in the system tray next to the clock, then click Updates.

Updates

9. Ensure the icon disappears when then installation is complete.


Message: Computer is Not Fully Protected and Subscription Has Expired

You may receive the McAfee error message “Computer is not fully protected and Subscription has expired” for three possible reasons.

  • There is an issue with the McAfee software.
  • Your computer is failing to connect to the McAfee server to obtain updated files.
  • Your McAfee subscription has lapsed and needs to be renewed.
    Note: It is suggested you ensure the date and time set on your computer are correct. This is to confirm that the subscription has lapsed.

To resolve this problem try uninstalling McAfee using the McAfee consumer product removal tool (MCPR) and then reinstall McAfee. To remove McAfee using the MCPR tool, please read our help article Installing and Uninstalling McAfee. Then install McAfee by following the steps below.

Installing McAfee

If you received McAfee through an AOL Advantage Plan:

1. Go to mybenefits.aol.com.

2. Sign in with your primary Username or Email and Password. Then type the answer to your Account Security Question and click Continue.

3. Locate McAfee Internet Security Suite and click ACTIVATE.

McAfee Internet Security Suite

4. Click Register & Download Now!

5. Under the Device Protection tab, click Download and follow the on-screen instructions to install McAfee.

My Account

If you purchased McAfee as an AOL Premium subscription product:

1. Go to My Account.

2. Sign in with your primary Username or Email and Password. Then type the answer to your Account Security Question and click Continue.

3. Click Manage My Subscriptions.

4. Locate the active McAfee subscription, click Get Started and a Confirmation Order email will be sent to your email.

Manage My services & subscriptions

5. Go to mail.aol.com and sign in to your email. Open the Order Confirmation email (Subject: Getting Started With McAfee Internet Security) and follow the on-screen instructions to install McAfee.

After uninstalling and re-installing McAfee try to run the product again. If you continue to receive the error message your McAfee subscription has lapsed and you will have to renew the product. To do so, please visit the McAfee Internet Security page, and click TRY IT FREE and follow the on-screen instructions.  

If you need assistance using McAfee, please call 1-866-622-3911. For questions about your McAfee subscriptions, please call 1-866-485-9217.

Download Manager Error 12002

You may sometimes receive the error message "Download Manager Error 12002" or be redirected to a non-McAfee website while trying to install or update McAfee Internet Security Suite - Special edition from AOL.

Possible reason:

A Trojan may have infected your computer. You may experience any one of the following symptoms if a Trojan has infected your computer:

Possible results:

  • You may be redirected to a non-McAfee website or get a blank screen or an error message while trying to update or install McAfee Internet Security Suite - Special edition from AOL from get.aol.com/mcafee.
  • You may not be able to install the McAfee security software provided by AOL.

Before you begin, you'll need to know the version of the Microsoft Windows operating system and web browser installed on your computer. You can find this information by following the instructions given in our help article Determining your version of Microsoft Windows and How do I determine my browser version? Non-members or members on the Free AOL plan can subscribe to McAfee Internet Security Suite - Special Edition from AOL for a substantially discounted annual fee.

Solutions

Note: Before proceeding with the solutions given below, ensure that you are signed on as an administrator.

Verify whether the computer meets the minimum requirements for McAfee

The table given below shows the minimum system requirements for installing McAfee Security Center - Special edition from AOL.

 

RequirementsWindows 7Windows VistaWindows XPWindows 2000
Service Pack  Service Pack 1 and aboveService Pack 4 and above
Processor800 MHz or higher800 MHz or higher500 MHz or higher500 MHz or higher
RAM512 MB512 MB256 MB256 MB
Hard Drive Space200 MB200 MB200 MB200 MB
Internet Explorer8.06.0 and above6.0 and above6.0 and above

Note: McAfee Internet Security Suite - Special edition from AOL is compatible with the Windows Vista 64-bit operating system; however, it is not compatible with the Windows XP 64-bit operating system.

Clear cache on a web browser

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster the next time you visit the same site. But, these files can also jam your computer’s disk space once too many have been stored. Learn how to clear the cache on your web browser.

Note: Once you clear the cache on your web browser, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

Uninstall and then install McAfee

Removing the McAfee software and reinstalling it may help resolve the issue. To uninstall or remove all McAfee components and then install, refer to our help article Installing and Uninstalling McAfee.

Message: Risky Connection AOL TopSpeed Blocked by McAfee

McAfee may block TopSpeed considering it to be a risky connection. You have to change the settings in McAfee to stop receiving this error. Follow the steps below to do so:

1. In the Windows taskbar, next to the clock, right-click the McAfee (M) icon, and then click Open McAfee SecurityCenter.

Note: Alternatively, you can click Start and select All Programs. Select McAfee, and then click McAfee SecurityCenter.

2. In the McAfee SecurityCenter window, click Firewall: On link.

3. On the right side of the window, click Settings.

4. Click Net Guard.

5. Click AOL TopSpeed, and after it turns blue or green, click Edit.

6. Click Allow This Connection For All Programs and then click Apply.

Trouble Launching McAfee

If you have trouble launching McAfee, please try the below solutions in the order they’re listed.

Solution #1: Launch McAfee by manually navigating to the folder

To launch McAfee:

1. Open Computer or My Computer (located in the Start menu or on your desktop).

2. Double-click the Local Disk (C:) icon.

local disk (C:)

3. Double-click the Program Files (x86) folder. (If you don't have the Program Files (x86) folder, double-click the Program Files folder).

4. Double-click the McAfee folder.

5. Double-click the MSC folder.

6. Double-click the mcshell.exe file. This will launch the McAfee software.

launch McAfee software

7. Close all open windows.

Solution #2: Uninstall and reinstall McAfee Internet Security Suite - Special edition from AOL

Looking to get away from it all? Uninstalling and then reinstalling McAfee Internet Security Suite - Special edition from AOL may be the answer you’re looking for.

To uninstall/re-install McAfee:
1. Installing and Uninstalling McAfee.
 

Computer is At Risk

If you are using McAfee Internet Security - Special Edition from AOL and receive the error message “Computer is at risk,” please follow the instructions below to resolve the issue.

1. Double click the icon.

2. Click NAVIGATE QUARANTINED TRUSTED ITEMS. Delete quarantined items.

3. Go back to HOME.

4. Click VIEW SCANNED ITEMS, click DONE.

NOTE: To resolve this issue, you may also update McAfee and restart the computer by following the instructions below.

1. Double-click on the icon on the Desktop, click on Updates.

2. Click on Check on Updates.

3. Once the update is complete, restart the computer.

Must Remove Other Security Products

McAfee Internet Security Suite-Special edition from AOL cannot be used in conjunction with other safety and security products.

To install McAfee, you must first uninstall your existing security software. That being said, McAfee may continue to detect an active security program on your computer, even after you’ve uninstalled other security software. 

To resolve this issue, please try the solution given below.

remove incompatible software

Error Message: Cannot Locate Internet Connection

If you see the message, "Cannot locate Internet connection. Please make sure you are connected to Internet" while trying to install McAfee Internet Security Suite - Special edition from AOL, you can try one of five solutions. Try the first solution, then check whether you can install the McAfee software. If at first you don’t succeed, try the next solution until the problem is resolved.

Note: Dial-up users should skip to our help article AOL Dialer: Fix common problems to continue troubleshooting.

First, you’ll need to know which version of Microsoft Windows operating system and web browser is installed on your computer. Instructions are provided in the article Determining your version of Microsoft Windows and How do I find the version of my web browser?

Solutions

Verify whether the internet can be accessed using an external browser

Try connecting to the AOL webpage with a stand-alone browser, for e.g. Internet Explorer, to determine whether the broadband connection to the internet works without using the AOL Desktop Software.

To open Internet Explorer:

1. Click Start.

2. In the Search or Start Search box, type Internet Explorer, and then press Enter. Alternatively, select Programs or All Programs, and then click Internet Explorer.

3. In the Address box at the top of the page, type in www.aol.com, and then press Enter.

If the AOL webpage opens, try signing on to the AOL Desktop Software again; however, if you are unable to access the Internet with the external browser, please contact your internet service provider.

Clear cache on a web browser

Whenever you visit certain websites, temporary internet files and cookies are stored on your computer to keep a memory of the sites you’ve visited. These stored files can be helpful to access information faster the next time you visit the same site. But, these files can also jam your computer’s disk space once too many have been stored. Learn how to clear the cache on your web browser.

Note: Once you clear your cache, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

Reset web settings

If you've installed multiple web browsers and are the error message, some of your browser settings may have changed; however, you can reset your web settings without changing the settings of other browsers on your computer. Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default.

Temporarily disable your firewall

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the internet. To learn how to disable the firewall, read our help article Disable third-party firewall software.

Run the McAfee Consumer Product Removal tool

McAfee Consumer Product Removal tool (MCPR) is a tool that helps you remove the McAfee software or any other AOL safety product from your computer. To uninstall or remove McAfee components from your computer using MCPR, you can learn how to use the McAfee consumer product removal too to uninstall McAfee by reading the Installing and Uninstalling McAfee help article.  

You may not be able to access normal Web pages after receiving updates from McAfee Internet Security Suite - Special edition from AOL for any one of several reasons. given below are some solutions to resolve this issue. After trying the first solution, check whether you can browse the Internet. If you are still unable to access Web pages, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article Determining your version of Microsoft Windows.

Solutions

Run a command for mpsmisp.dll

To run command for mpsmisp.dll for Windows 7/Vista, do the following: 1. Click the Start button, and then click All Programs.

all programs

2. Click Accessories.

accessories

3. Right-click Command Prompt, and then click Run as administrator.

run as administrator

4. Click the Continue button.

user account control

5. In the window that appears, type regsvr32 "c:\Program Files\mcafee\mps\mpsmisp.dll", and then tap the Enter key on your keyboard.

administrator: Command prompt

Note: Type this command exactly as shown above. Ensure that a space is inserted between regsvr32 and "c:\Program Files\mcafee\mps\mpsmisp.dll". You should receive a message "DllRegisterServer in c:\program files\mcafee\mps\mpsmisp.dll succeeded".

6. Restart your computer. Once the computer has restarted, try browsing the Internet.

To run command for mpsmisp.dll for Windows XP/2000, do the following:

1. Click the Start button, and then click Run.

run

2. In the Open: box, type cmd, and then click the OK button.

run cmd

3. Type regsvr32 “c:\Program Files\mcafee\mps\mpsmisp.dll”, and then tap the Enter key on your keyboard.

Command

Note: Type this command exactly as shown above. Ensure that a space is inserted between regsvr32 and "c:\Program Files\mcafee\mps\mpsmisp.dll". You should receive a message "DllRegisterServer in c:\program files\mcafee\mps\mpsmisp.dll succeeded".

4. Restart your computer. Once the computer has restarted, try browsing the Internet.

Uninstall McAfee Internet Security Suite - Special edition from AOL

Uninstalling McAfee Internet Security Suite – Special edition from AOL may resolve the issue that you are facing. For instructions on how to uninstall McAfee, refer to our online article Installing and Uninstalling McAfee.

Computer Runs Slow After Installing a McAfee Update

Sometimes after installing a McAfee update, your computer appears to run slower. 

Installing a McAfee update could be slowing down your computer because:

  • Your computer doesn’t meet the minimum system requirements.
  • Your computer is running multiple conflicting programs at the same time.

Below, we've listed four solutions in the order you should try them.

Information you’ll need before proceeding

Before you get started, you'll need to know what version of the Microsoft Windows operating system is installed on your computer. You can find this information by following the steps given in the online help article Determining your version of Microsoft Windows.

Solutions

Solution #1: Check whether the computer meets all the minimum system requirements

The table below lists the minimum system requirements to install McAfee Security Center - Special edition from AOL.

Requirements
Windows Vista
Windows XP
Windows 2000
Service Pack
 
Service Pack 1 and above
Service Pack 4 and above
Processor
800 MHz or higher
500 MHz or higher
500 MHz or higher
RAM
512 MB
256 MB
256 MB
Hard Disk Space
200 MB
200 MB
200 MB

Internet Explorer

6.0 and above

6.0 and above

6.0 and above

Note: McAfee Internet Security Suite - Special edition from AOL is compatible with Windows Vista 64-bit operating system; however, it is not compatible with Windows XP 64-bit operating system.

Solution #2: Enable only essential startup programs

Multiple programs may have been set to start automatically when you turn on your computer. These programs can also slow down your computer. Enabling only essential startup programs will cut back on startup lag time so you can reach the finish line quicker.

Solution #3: Uninstall/Reinstall McAfee Internet Security Suite - Special edition from AOL

Solution #4: Contact your computer manufacturer

We’ve determined this issue isn't caused by the AOL software. We recommend you contact your computer manufacturer for further assistance. If your computer is no longer under warranty, a local computer repair shop or technician may be able to help.

McAfee System Tray Icon Shows Yellow Exclamation Mark

When your McAfee System Tray Icon shows a yellow exclamation mark, it usually means you have updates available and you have not chosen to accept them. You may also notice other symptoms occurring in addition to the exclamation mark, including: 

  • When connecting to the Internet through a proxy, the McAfee Update displays the message "No Updates are available."
  • After 8 days, the McAfee protection status icon will appear in the system tray. Double-clicking the icon will open McAfee Internet Security Suite and display the message "Your signature files are 8-29 days old."
  • If the updates continue to fail, the problem description after 30 days will change to "Your signature files are more than 30 days old."

Try one of the two solutions below to solve this problem.

Solution #1: Manually Update the McAfee Internet Security Suite

Stop the yellow exclamation message by manually updating the McAfee Internet Security Suite using the McAfee update tool.

Learn how to clear the "!" from the McAfee tray icon.

Solution #2: Uninstall McAfee Internet Security Suite - Special edition from AOL

Couldn't eliminate the yellow exclamation message? There's always an uninstall exit strategy. For last-resort instructions, click the link below. For instructions on how to uninstall and re-install McAfee, refer to the link below.

Installing and Uninstalling McAfee

Your Computer Date and Time Settings are Incorrect: McAfee About to Expire

You may have received notification that McAfee Internet Security Suite - Special edition from AOL is about to expire because your computer’s date and time settings are incorrect. Please follow the solutions below to solve this problem.

Information you’ll need before proceeding

First, you’ll need to know which version of Microsoft Windows is installed on your computer. Here’s how to Determining your version of Microsoft Windows.

Ensure that the time, date, and time zone are set correctly

Uninstall and reinstall McAfee Internet Security Suite - Special edition from AOL

Uninstalling and then reinstalling McAfee Internet Security Suite - Special edition from AOL may be the solution you’re looking for. Installing and Uninstalling McAfee
 

McAfee Doesn't Run Its Scheduled Scan

For instructions on how to configure McAfee, follow the instructions below.

The instructions given below are for McAfee Internet Security Suite - Special edition from AOL version 12.8.

When McAfee doesn't run scans per schedule, certain settings on your computer may be incorrect. Listed below are three solutions to help resolve this issue.

Information you'll need before proceeding

First thing's first: You'll need to know which version of Microsoft Windows operating system is installed on your computer. Instructions are provided in the article Determining your version of Microsoft Windows.

Solutions

Ensure the time, date, and time zone are set correctly

To ensure that the time, date, and time zone are set correctly:

1. On the Windows taskbar, right-click the time, and then click Adjust Date/Time.

2. Select the correct date and time, and then click the Time Zone tab.

3. Click the drop-down list, scroll through the list, choose the correct time zone, and then click OK.

Reschedule the scan

To reschedule the scan:

1. In the Windows taskbar, next to the clock, right-click the McAfee (M) icon, and then click Open McAfee SecurityCenter.

Note: Alternatively, you can click Start, select All Programs, select McAfee, and then click McAfee SecurityCenter.

Open McAfee SecurityCenter

2. Open McAfee and click the Schedule and run scans.

open mcafee

3. Click Scheduled Scans.

scheduled scans are on

4. Click Schedule Your Scans.

schedule your scan

5. Click the Select a schedule option and drop-down menu, select the desired schedule for the scan and click Apply. If you want to customize the schedule, skip to the next step.

select a schedule

6. Click the Create my own scan schedule option.

scheduled scan: on

7. Click the Create my own scan schedule drop-down menu, and select the desired week.

create your own scan schedule

8. Click the days of the week and the preferred time you want to schedule the scan.

Schedule your scan day

9. Click Apply.

apply schedule

Uninstall and re-install McAfee Internet Security Suite - Special edition from AOL

Uninstalling and re-installing McAfee Internet Security Suite - Special edition from AOL may resolve the issue. For instructions on how to uninstall and re-install McAfee, refer to the link below.

Installing and Uninstalling McAfee
 

McAfee Internet Security Suite - Special Edition from AOL Unavailable

Having trouble installing McAfee Internet Security Suite? In order to install McAfee Internet Security Suite - Special edition from AOL, you need a unique system-generated serial number. This serial number is created online and is valid only for one installation. Because McAfee Internet Security Suite - Special edition from AOL is available only to AOL members on certain price plans, it isn't included on the AOL CD. For instructions on how to install McAfee Security software, read our help article Installing and Uninstalling McAfee.

Unable to Receive Updates from McAfee Internet Security Suite

If you are unable to receive McAfee updates, try the solutions listed below. After trying the first solution, check whether you receive the updates. If you still do not receive any updates, try the suggested solutions until the issue is resolved.

Solutions

Manually update McAfee

Updates from McAfee are automatic. However, the McAfee software may not receive updates automatically if some processes do not respond properly. Updating the software manually will resolve this issue. To manually update McAfee, read more about it in the Using McAfee: Features help article. 

Uninstall and reinstall McAfee Internet Security Suite - Special edition from AOL

Uninstalling and reinstalling McAfee Internet Security Suite – Special edition from AOL may resolve the issue. For instructions on how to uninstall and reinstall McAfee, refer to the links below. 
Installing and Uninstalling McAfee

Printer Issues After Installing or Updating McAfee

You may face issues with your printer after you install or update your McAfee. The possibility of the occurrence of this issue is very rare. However, this article will help you resolve the issue if you encounter it.

After you install or update your McAfee software your printer may not be identified, or you may face an issue with printing a file. If you face any of these issues soon after you update or install McAfee, you need to follow the solutions below to resolve the issue. After trying the first solution, check whether the issue is resolved. If the issue persists, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions

Uninstall and reinstall Java

To reinstall the Java plug-in you will first need to uninstall Java.

To uninstall the Java plug-in:

1. Open the Windows Control Panel.

  • If you are using Windows XP or Vista: click the Start button, and then click Control Panel.
  • If you are using Windows 98, Me or 2000: click the Start button, select Settings, and then click Control Panel.

Note: If using Windows Vista, click the Classic View link.

2. Double-click the Add or Remove Programs or Add/Remove Programs icon.

3. Scroll down to Java 2 Runtime Environment, and then click the Change/Remove or Add/Remove button.

4. Click the Yes button to confirm.

5. Scroll down to Java Web Start, and then click the Change/Remove or Add/Remove button.

6. Click the Yes button.

7. Restart your computer.

Now, you can reinstall the Java plug-in by following the instructions given in the online help article Download and install the latest Java Virtual Machine in Internet Explorer.

Uninstall and reinstall McAfee

To uninstall and reinstall McAfee follow the instructions in our help article Installing and Uninstalling McAfee.

Unable to Connect After Installing McAfee Internet Security Suite

If you’re unable to connect to the internet after installing McAfee Internet Security Suite - Special edition from AOL, don't dispair. Try out the solutions given below in the order they’re listed.

 

Solution: Uninstall McAfee Internet Security Suite - Special edition from AOL

It’s not you, it’s us. For instructions on how to uninstall McAfee, refer to our help article Installing and Uninstalling McAfee. We understand. Connection issues lead to commitment issues.

Reporting Virus Information to McAfee

You can anonymously send virus, potentially unwanted program, and hacker tracking information to McAfee.

How to Report to McAfee

The option to report to McAfee is only available during installation. No McAfee identifiable information is collected.

To automatically report anonymous information:

1. During VirusScan installation, accept the default Submit anonymous information option.

2. Click the Next button.

Contact McAfee

If you would like to reach out to McAfee directly for technical support you can do so using the phone number below. 

1 (888) 847-8766