IMPORTANT: You should follow the steps in this article If you would like to use an email client with your new AOL Mail account and you ARE NOT currently using an email client configured with POP3.

If you are a Verizon migrated user and would like to continue using your POP configured email client, please refer to our help article Verizon Move to AOL Mail: Updating your third party email program or mobile device with your new account information (POP3). This article includes instructions on how to update your existing POP settings.

Internet Message Access Protocol (IMAP) is an internet standard protocol or method used by email clients to retrieve email messages from a mail server.

With IMAP, your email messages are stored on a server. Each time you check your inbox on a device, the email client contacts the server to retrieve your messages. Instead of downloading your emails to your computer (as with POP3), you actually read your email from the server with IMAP. As a result, you can use multiple devices to access your email and keep it in sync.

WARNING: If you are currently using an email client configured with POP3, the client removes your emails from the server and the ONLY copy of them is stored on the device you selected at setup. If you choose to switch to an IMAP setting only NEW incoming emails will move from the server to your devices. Any email that was previously saved on your device by the POP3 client WILL NOT transfer.
 

Follow the steps below to set up a third-party email client using IMAP. Select one of the headers below depending on what type of device you're using.

Desktop Email Applications

Select one of the email clients below to begin configuring your account.

Outlook

Follow the instructions below to learn how to set up your Verizon migrated account in Outlook:
  1. Launch Outlook.
  2. Click the File menu.

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  3. Click Add Account.

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  4. Select the Manual setup or additional server types radio button and click Next.

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  5. Select the POP or IMAP radio button and click Next.

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  6. On this window, input the following settings:
    • Your Name: Your name as you want it to appear to your recipients.
    • Email Address: The full email address/alias that you used during the migration process. Example: user@verizon.net.
    • Account Type: Select IMAP from the drop-down menu.
    • Incoming mail server: imap.aol.com
    • Outgoing mail server: smtp.aol.com
    • User Name: The full email address/alias that you used during the migration process. Example: user@verizon.net.
    • Password: The password you set up during the migration process.

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  7. When you're done with the settings, check the Remember password box and click the More Settings... button.
  8. A new window opens. Click the Outgoing Server tab and check the My outgoing server (SMTP) requires authentication box.

    Note: Make sure the Use same settings as my incoming mail server radio button is selected, as shown below.

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  9. Click the Advanced tab and input the following settings:
    • Incoming server (IMAP): Set the port number to 143.
    • Outgoing server (SMTP): Set the port number to 587.

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  10. Click OK.
  11. Click Next on the following window. Outlook will now test your settings.

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  12. Click Close once Outlook finishes testing your settings.

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  13. Click Finish.
  14. Send yourself a test email to ensure that the settings are correct and your email arrives successfully.

 

Mac (Apple) Mail

Follow the instructions below to learn how to set up your Verizon migrated account in Mac (Apple) Mail:
  1. Launch Mail.
  2. If this is the first time you add an account in Mail, you will be prompted to select a provider. Select the AOL. radio button and click Continue.

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  3. Type in your details. Make sure you use the full email address/alias that you selected during the migration process, including @verizon.net. Example: john.doe@verizon.net

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  4. Make sure Mail is checked and click Done.

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  5. Wait for emails to load.

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  6. That's it! You can start using your newly configured account in Mac (Apple) Mail.

Mozilla Thunderbird

Follow the instructions below to learn how to set up your Verizon migrated account in Mozilla Thunderbird:
  1. Launch Mozilla Thunderbird.
  2. Click Email under the Create a new account header.

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  3. Click Skip this and use my existing email.

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  4. Type in your information click Continue. Make sure you use the full email address/alias that you selected during the migration process, including @verizon.net. Example: john.doe@verizon.net

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  5. Click Manual config at the bottom of the window.

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  6. Input the following settings and click Re-test:
    • Incoming: IMAP, Server hostname:  imap.aol.com, Port: 143
    • Outgoing: SMTP, Server hostname: smtp.aol.com, Port: 587
    • Username: The full email address/alias that you selected during the migration process, including @verizon.net

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  7. Click Done.

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  8. That's it! You can start using your newly configured account in Mozilla Thunderbird.

Windows Live Mail

Follow the instructions below to learn how to set up your Verizon migrated account in Windows Live Mail:

  1. Launch Windows Live Mail.
  2. Click the Accounts tab and then click Email.

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  3. Type in your information. Make sure that you use the full email address/alias that you selected during the migration process, including @verizon.net. Check the Manually configure server settings box and click Next.

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  4. Input the same settings as in the image below.

    IMPORTANT: Make sure you type in the full email address/alias that you selected during the migration process in the Logon user name field, including @verizon.net.

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  5. Click Next when you're done with the settings.
  6. Click Finish.
  7. That's it! You can start using your newly configured account in Windows Live Mail.

Mobile Email Applications

Select one of the email clients below to begin configuring your account.

iPhone / iPad (iOS) Mail

Follow the instructions below to learn how to set up your Verizon migrated account in iOS Mail:
  1. From your home screen, tap the Settings icon User-added image.
  2. Tap on the Mail menu.

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  3. Tap Accounts.

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  4. Tap Add Account.

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  5. Tap AOL.

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  6. Type in your name, the email address/alias, and password that you selected during the migration process, including @verizon.net.
  7. Tap Next and follow the on-screen instructions.
  8. That's it! You can start using your newly configured account in iOS mail.

 

Android Mail

Follow the instructions below to learn how to set up your Verizon migrated account in Android Mail:

  1. Tap on the Settings button on your home screen.
  2. Scroll down and tap Accounts.

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  3. Tap Add account.

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  4. Tap Personal (IMAP).

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  5. Type in the full email address/alias that you selected during the migration process and tap MANUAL SETUP.

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  6. Check the Personal (IMAP) radio button by tapping on it and then tap Next.

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  7. Type in the password that you created during the migration process and tap Next.

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  8. Input the following settings and then tap Next:
    • Username: The full email address/alias that you selected during the migration process, including @verizon.net.
    • Password: The password that you created during the migration process.
    • Server: imap.aol.com
    • Port: 143
    • Security type: Make sure this is set to STARTTLS.

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  9. Input the following settings and then tap Next:
    • Username: The full email address/alias that you selected during the migration process, including @verizon.net.
    • Password: The password that you created during the migration process.
    • SMTP Server: smtp.aol.com
    • Port: 587
    • Security type: Make sure this is set to STARTTLS.

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  10. Check the boxes according to your preferences and then tap Next.

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  11. Type in an Account name and your name and then tap Next.

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  12. That's it! You can start using your newly configured account in Android mail.