You can easily change or cancel your paid AOL subscription online or by contacting customer support.

Change your paid subscription

AOL plans come with a variety of great features designed to keep you safe and secure. Follow the steps below to find the right plan for you.

  1. Visit
  2. Click Change My AOL Plan.
  3. Click Select Plan next to the new plan of your choice.
  4. Click Move to (the plan you're choosing)

Cancel your paid subscription

Canceling your paid subscription and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.

  1. Visit
  2. Click Manage My Subscriptions.
  3. Click Cancel My Billing.
  4. Select a reason for canceling from the drop-down menu.
  5. Click Cancel My Billing.

Note: Things to know when you change your AOL account to the free AOL plan:

  • If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you’ll continue to have access to the service until the end of you current billing cycle.
  • If you have any active premium subscriptions, those will continue to be billed separately.
  • AOL reserves the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.

Cancel your Premium Subscription

AOL Product Central offers a variety of options to help keep you and your computer safe and secure as well as cure common computer problems that may slow it down. Should you still wish to cancel your premium subscription, follow these steps:

  1. Visit
  2. Click Manage My Subscriptions.
  3. Click the Premium Subscriptions tab.
  4. Click Cancel.
  5. Select a reason for canceling from the drop-down menu.
  6. Click Cancel.

How Do I cancel my AOL username and email address?

We’re sorry to hear you wish to cancel your AOL username and email address and would love to welcome you back any time if you change your mind.

You can cancel/terminate/delete your AOL username online, but first you will need to cancel any AOL paid or premium subscriptions.

  1. Visit
  2. Click Manage My Subscriptions.
  3. Click Cancel.
  4. Under "Please select your reason for canceling this service" make your selection.
  5. Click CANCEL AOL.

If you try to cancel/terminate/delete your username and receive the following message, “We apologize that the feature for enabling our users to cancel their user name and email address is currently unavailable. ​We are working diligently to have this feature functioning by early April 2018”, you’ll need to come back to MyAccount at a later date.

Note: If you have additional active usernames associated with your account, they will need to be managed separately. To see a list of any active usernames associated with your account:

  1. Visit
  2. Click Manage My Usernames.

Click here for more information on managing your usernames.

How do I cancel an AOL account of a family member who has passed away?

We're very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.

Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.