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Find missing Address Book contacts in AOL Desktop Gold

Address Book contacts are automatically synchronized between your AOL Desktop client and the AOL servers. This means that your contacts automatically go with you to any AOL Desktop client you use. If you're unable to see your contacts, check your connectivity, webmail, or reinstall Desktop Gold.

1. Check connectivity - Check that you're connected to the internet with your broadband connection by trying to access a few websites. If you're able to access the websites, you're connected to the internet. If you have issues accessing websites, then you may have an issue with your broadband connection. Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you're still unable to connect, please contact your broadband provider for assistance.

2. Check the Webmail - If your internet connection works as intended, sign in with your username and password. Once signed in, check your Address book Contacts. If you see your contacts here, sign out of Desktop Gold and sign back in. If the problems persist, refer to the solution below.

3. Uninstall and reinstall Desktop Gold - Review our help article to uninstall and reinstall Desktop Gold.