McAfee Multi Access: Troubleshooting
If you're having trouble with McAfee Multi Access, please try the solutions below. Click a heading below to expand and learn more.
Reset your McAfee password
You need a McAfee username and password in order to download McAfee Multi Access. In order to update your McAfee password please follow the instructions in our password reset article.
Trouble finding the McAfee Multi Access download/installation file
If you're trying to download and install McAfee, but are having trouble locating the downloaded installation file, here's where to look:
- Google Chrome: Downloaded files can be found in the bottom of the browser
- Internet Explorer: Downloaded files can be found in the bottom of the browser
- Firefox: Downloaded files will be saved to your Downloads folder. Open your Downloads folder by clicking the down arrow in the top navigation.
- Safari: Downloaded files will be saved to your Downloads folder.
Check your computer Date and Time
Check that your computer has the correct date & time. If it's wrong according to your local date and time, change it to the correct date and time.
McAfee works according to the date and time of the system to which it is installed. The McAfee update server will attempt to deliver regular updates to the product based on the local date and time on the computer, so first check that your computer's system date and time are correct.
Check your network connection
Basic network connectivity is mandatory for using McAfee to get regular security updates. The better your network connection is, the easier it will be to download and install McAfee. You can check the upload /download speed of the network from the web site: http://www.speedtest.net/.
If you're having trouble with a broadband connection, please visit our help article Troubleshooting a Broadband Connection. For issues with a dial-up connection, please visit our help article Troubleshooting a Dial-up Connection.
Check that your computer meets the minimum system requirements
Check if your computer meets the minimum system requirements to install McAfee. To see the minimum system requirements, please visit our help article McAfee Multi Access: Installing and Uninstalling and click the heading 'Minimum System Requirements.'
Uninstall and reinstall McAfee
Uninstalling and reinstalling McAfee can often fix the problem. To learn more and for help uninstalling and reinstalling McAfee, please visit our help article McAfee Multi Access: Installing and Uninstalling.
Still having issues with McAfee?
If you're still having problems with McAfee after trying the solutions above, please give us a call at 1-800-827-6364 and we'll be happy to help you get the issue resolved.