Fix problems signing into your AOL account

You have important things to do in your AOL account, so let's get you back in! If you're having issues signing into your account, review the info below to learn what to do about account locks, password issues, and other access issues.

Account and password issues

You forgot your username or password

You get an "Invalid Password" error

This error message means the username and password combination you entered doesn't match what we have on record. Consider the following:

  • Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing.
  • Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password.
  • Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.
  • Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn't make and secure your account.

Other sign-in issues

You get a "First time signing in here?" message

If you sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or email address) to verify that it's really you. Learn more about being asked to verify your account.

Two-step verification is enabled but you're not asked to verify your identity

You'll be sent a verification code the first time you sign in from a device, browser, or location you haven't used before. After successful verification, you may not be prompted to enter a verification code again when you sign in using the same device, browser, or location. Go to your Recent activity page to deauthorize a device, browser, or location.

Your sign-in screen loops or reloads

If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the "sign-in" cookie.

  1. After entering your username on the sign-in page, click Not you?
  2. Enter your username and password.
  3. Click Sign in.

If that doesn't fix the problem, try these steps and attempt to sign in after each one:

  1. Clear your browser's cookies.
  2. Quit and then restart your browser.
  3. Use a different supported web browser.
  4. Try signing into a different sign-in page, like our sign-in page or the AOL Mail sign-in page.

Tip icon.Can't sign in after trying the Sign-in Helper?  If you're unable to get into your account because your recovery info is wrong or inaccessible, you may not be able to regain access to your account. You're always welcome to sign up for a new account, but make sure to keep your new account's recovery info up to date.


Image of a phone. Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care.