Signing in to AOL now requires your username and password to be entered as separate sign-in steps. You'll no longer enter your username and password on the same screen.

Image showing screens for each sign-in step.

Here's how to navigate the new sign-in screen:

1. Enter your username.
2. Click Next.
3. Enter your password.
4. Click Sign In.

Can't get to the password step

Are you entering your username and clicking Next, but nothing is happening? If you can't get to the enter password step, here's what to do:

1. Clear your web browser cache. (Don't know how? Follow the steps on our help page.)
2. After clearing your cache, do a hard refresh of the sign-in page.
      • Windows/Linux: Press and hold the Ctrl key and press the F5 key.
      • Mac: Press and hold the Command and Shift keys and press the R key.

If these steps don't work, try using another web browser.

Forgot username or password

Use the AOL password reset tool

If you know your username but can't remember your password, use AOL's password reset tool to change your password.

Check your browser's saved auto-fill information

If you can't remember your username or password, check to see if you've saved these with your browser's auto-fill feature. Choose a web browser from the list below to find out how to access information you've saved with auto-fill.

Important: The help resources linked below are maintained by the companies that create these web browsers. These third-party companies can't assist you with AOL username or password questions.

Internet Explorer

Need more help with your username, password, or other account questions? Visit our Account Management help.